[ref. h12648116] Rochester - Lounge Server (Long-Term Temporary Position) - Mansion

We believe when inclusion is fully embraced and empowered, creativity and knowledge emerge to deliver excellence, advancing the community that is uniquely Richemont Americas.

Role Overview

A Butler’s mission is to create exceptional client experiences by offering and deliver utmost hospitality service in the boutique environment and upholding the Cartier standards as a Maison Ambassador.

Responsibilities

Create and Coordinate Exceptional Client Experiences & Hospitality:

• Deliver an exceptional attention to the client upon the start of their Cartier journey and ensure outstanding hospitality throughout their visit.
• Anticipate clients/guests needs’ by learning their preferences, allergies, dislikes in partnering with the sales associate. Serve food and beverages choices based on client’s preferences.
• Preparing and serving pastries, hot and cold drinks such as coffee, tea, and specialty beverages.
• Have a thorough understanding of foods and beverages offered as well as eligible vendors throughout the city.
• Describing menu items to clients/guests, taking orders and servicing them. Recommend and arrange amenities for guests.
• Supervising operationality the areas dedicated to hospitality such as the bar, dining room, catering pantries.
• Ensuring permanent readiness of these spaces, equipment and supplies to accommodate any unexpected request.
• Ordering, receiving, and distributing of necessary supplies.
• Assist the team with various activities to facilitate seamless and elevated client experience during appointments.
• Receiving and processing customer payments when applicable.
• Perform all duties with discretion, professionalism, and a pleasant demeanor
• Consistently reach and exceed all KPIs.

Optimize the Boutique Environment:

• Responsible for the general upkeep and appearance of the boutique with a priority on all hospitality related aspects and areas.
• Coordinate hospitality supply inventory including replenishment needs, order process, and optimal storage organization.
• Monitor supply costs and ordering strategy to remain within budget and corporate guidelines as instructed by the management.
• Effectively communicate and take initiative when cleaning is required, before and after selling appointments.
• Maintaining a clean and organized hospitality areas (bar, dining room, pantries, lounges and selling desks).
• Cleaning and sanitizing work areas, utensils and equipment, service and seating areas. Keep up-to-date on all safety and hygiene policies.
• Assist with special projects as needed.

Develop industry and Maison knowledge:

• Develop understanding and knowledge of the Maison and products to convey Cartier heritage and values.
• Engage clients through ability to story tell and share key facts and historical/brand focused stories.
• Understand and comply with security and operational procedures.
• Remain current on all industry news and the local/global competition to effectively coordinate boutique business.
• Share and collaborate best practices with boutique team members.

Be a Maison Ambassador:

• Uphold the Cartier standards with ability to project an approachable and professional image in personal appearance, manner, and demeanor.
• Contribute to a positive and productive boutique environment by leveraging both personal and team savoir-faire to create a highly collaborative network at all times both in person and via telephone.

Qualifications

Education:

• Preferred associate’s or bachelor’s degree in hotel management.

Industry Experience:

• At least one year of experience as a Butler or similar role in the hospitality industry.
• Previous experience in luxury retail or service industry is a plus.

Technical Skills & Abilities:

• Excellent computer skills and use of technology.
• Additional language skills are a plus.

Personal Skills:

• Must be available to work retail hours (including weekends & holidays), and travel for trainings as needed.
• Must be able to stand all day and exhibit psychical strength.
• Ability to work in a fast-paced, evolving environment.
• Excellent organizational and interpersonal communication skills are required.
• Strong understanding and commitment for highest client service standards and priorities.
• Strong attention to details with the ability to handle multiple tasks simultaneously and with precision.
• Ability to handle sensitive matters with efficiency and discretion.
• Knowledge of area restaurants, theaters and other attractions as well as food and wine pairings is a plus.
• Collaborative approach with ability to foster a united work environment with a “can do” attitude.
• Intellectual curiosity and passion for learning.
• Open to travel and support on offsite events as needed.

Expected Salary Range: $50,000 to $70,000

Please note, salaries will be negotiated based on relevant skills and experience.

This position will be payrolled by a third party company.