Assistant Housekeeping Manager

Overview:

We aspire to create a caring culture for our team, with state-of-the-art facilities, a first-class employee dining room, and most importantly, a focus on you as an individual, including your welfare and well-being. Pier Sixty-Six invites dedicated, energetic, and polished hospitality enthusiasts eager for growth and stardom to join our team and enjoy highly competitive wages, comprehensive benefits, and a culture that honors and respects you.

We currently have an opportunity for a well-rounded and seasoned Assistant Housekeeping Manager to join our Pier Sixty-Six Resort opening team!

Responsibilities:

• Conducts regular inspections of guest rooms, public areas, and back-of-house areas to ensure adherence to cleanliness and presentation standards.
• Inspects the performance of all housekeeping supervisors, room attendants, house attendants, laundry, and uniform attendants to ensure the department is consistently driving the highest standards set forth.
• Assists the director in developing and implementing cleaning protocols and standards to ensure the highest level of cleanliness and presentation in guest rooms and public areas.
• Ensures all team members have proper supplies, equipment, and uniforms to perform their duties.
• Supervises daily housekeeping shift operations and ensures compliance with all housekeeping policies, standards, and procedures.
• Assists the director in recruiting, training and supervise a team of housekeeping staff and foster a culture of excellence and teamwork.
• Assists the director of housekeeping in managing housekeeping schedules to meet the demands of guest occupancy and events.
• Reports inventory and supplies necessary for housekeeping operations adhering to budgetary guidelines to the director of housekeeping.
• Works with other departments, such as the front office and engineering, to address guest requests and resolve maintenance issues promptly.
• Implements and enforces safety and security measures to protect guests and team members, including training on properly handling chemicals and equipment according to established standards.
• Maintains complete knowledge of and comply with all resort and departmental policies, procedures, and standards.
• Facilitates projects set forth by the director in an organized and timely manner.
• Always maintains positive internal and external guest relations.
• Resolves internal and external guest complaints, ensuring complete satisfaction.
• Maintains complete knowledge of the status of resort room count group arrival, VIPs, special events, and team member job responsibilities.
• Communicates additions or changes to the assignment sheets as they arise throughout the shift.
• Checks all equipment used by immediate team members under their responsibility for proper supplies, neatness, cleanliness, and mechanical problems. Instruct designated personnel to correct deficiencies.
• Attends meetings when needed to improve product and service excellence and communicate priorities.

Qualifications:

• High school diploma or equivalent; additional education in hospitality management or related field is a plus.
• Proven experience in a similar role, preferably in a hotel or hospitality environment.
• Strong proficiency in using hotel management software and computer systems.
• Proficiency in Alice, HMS management software is preferred.
• Knowledge of proper cleaning techniques and chemical handling, as well as requirements and use of equipment is preferred.
• Excellent customer service and communication skills.
• Ability to work independently with minimal supervision and prioritize tasks effectively or as a part of a team.
• Fluency in English both verbal and non-verbal. Provide legible communication.
• Physical mobility and stamina to perform tasks such as lifting, bending, and standing for extended periods.
• Attention to detail and accuracy in financial and administrative tasks.

As a valued member of the CoralTree team, you'll receive a comprehensive benefits package that includes:

• Group medical, dental, vision, life, and disability benefits.
• Participation in a pre-tax flexible benefit plan for healthcare and dependent care reimbursement
• An employee assistance program
• Paid time off/sick time
• Participation in a 401(k) plan with a company match
• Complimentary team member meals
• Complimentary room nights at CoralTree Hospitality managed properties

Join us in creating unforgettable experiences for our guests, building vibrant communities, and shaping the future of travel and hospitality. #piersixtysixresort