Club Technology Manager
About Us:
Founded in 1992 in Dover, NH, Planet Fitness is one of the largest and fastest-growing franchisors and operators of fitness centers in the United States by number of members and locations. We have over 2,600+ stores in 50 states, the District of Columbia, Puerto Rico, Canada, Panama, Mexico, Australia, and Spain.90% of Planet Fitness stores are owned and operated by independent franchisees.
At Planet Fitness, our unique mission has always been to enhance people’s lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment. And we’re proud of the amazing Planet Fitness team that supports our clubs and team members.They are comprised of dynamic, dedicated, and talented individuals who represent our values of integrity, transparency, passion, respect, and excellence (while having fun!) in everything they do.
Joining the PF family means being part of a company that cares about bettering the health and wellbeing of our communities. It means being a part of a supportive, engaging workforce with an inclusive culture that values diversity and creates an environment where everyone can feel they belong.It means encouraging professional growth and development. It means making true, lasting connections with your co-workers with celebrations, team building activities and engaging corporate events! It means creating a positive impact in our local communities through our Judgement Free Generation® philanthropic initiative.
It means being part of a brand that you can be proud of!
For the past 30 years, we’ve helped millions of people in their fitness journey and revolutionized the industry along the way. And we’re just getting started!
Overview:
The Club Technology Manager will work closely with the Senior Manager, Club Technology in the creation, testing and implementation of innovative technology solutions, while ensuring seamless integration and functionality that aligns with Planet Fitness’s brand standards.In this role, you will partner with internal and external product teams to ensure both existing and new solutions are documented and delivered to enrich the experiences of our members. Essentially, this role influences all areas of technology within our clubs and end-user environment.
Importantly, this role is responsible for maintaining existing in-club technologies while looking for solutions to modernize and execute against our product roadmap. Examples may include (POS) enhancements, hardware upgrades, member experience and technical innovations to drive club efficiencies.This also includes standards documentation and national deployments with a keen focus on developing close franchisee and vendor relationships. This is paramount to delivering reliable, extendable solutions on behalf of our franchisees and Corporate Support Center staff.
Additionally, this position is critical to supporting new club openings and remodels through a cost-effective and efficient journey. As an integral part of the Club Technology team, the Club Technology Manager will work closely with business stakeholders, franchisees, and technical teams to drive multiple technology projects to completion.
This position requires a blend of technical expertise, project management skills and familiarity with operations and the franchise business model. This is a hybrid work opportunity out of our Hampton, NH office.
Responsibilities:
- Drive continuous improvement across a team of vendor technical experts in the design, development, and expansion of business solutions surrounding club technology.
- Collaborate closely with the Senior Manager, Club Technology, IT team and franchisee partners to support our strategic technology vision for new club builds, remodels, and acquisitions.
- Ensure that technology standards are understood and incorporated efficiently into an evolving business model.
- Manage the program schedule and coordinate with the PF team, vendors, and franchisee teams to ensure all integrations, dependencies, and business priorities are incorporated into the enterprise release schedule.
- Develop and own working relationships with vendors, franchisees and throughout the organization.
- Function as an application expert for the associated systems.
- Closely partner with operations to ensure that in-club needs are understood and represented in the product roadmap.
- Orchestrate technical pilots, KPI establishment and product documentation.
- Identify inefficiencies and suggest solutions to drive non-re-occurring and monthly re-occurring costs down.
- Ensure that technical, security, and compliance standards are adhered to.
- Able to balance multiple priorities in a dynamic, fast-paced environment.
- Support continuous improvement for club management software and solutions through vendor technical experts in the design, development, and expansion of business solutions surrounding club technology.
- Work to ensure transparency in all project communications including escalation of scope change requests for review.
Qualifications:
- Bachelor’s degree, or equivalent work experience, required
- 5+ years of experience thriving in a complex, cross-departmental environment involved in delivering technical programs, business communications and cross-program coordination
- Familiarity with field operations, the franchisee business model and a strong desire to advocate on behalf of our operating partners
- High degree of responsiveness and ownership to field team and franchisee outreach
- Familiarity with POS, BOH and payment terminal technology
- Displays both a comfort and desire to propose solutions without significant oversight
- Demonstratable experience in release of field technology solutions across large numbers of locations
- Previous experience in retail or consumer technology environments, preferred
- Possesses an understanding of enterprise data solutions and technologies, application development & maintenance, system integrations, service-oriented architecture applications, software testing, and network architecture
- Comfortable performing a range of functions including business systems analysis, standards development, documentation and process improvement
- Experience working in a franchisor/franchisee company environment, preferred
- Excellent attention to detail, efficient, and organized with an ability to establish priorities and objectives
- Excellent presentation and communication skills along with the ability to communicate effectively across all levels of the organization
- Dedicated learner with a natural curiosity for consistent growth
- Exhibits comfort, ease, and flexibility working in an extremely fast-paced ever-changing, deadline-driven environment
- Cooperative team player with an upbeat, positive, “can-do” attitude!
Perks:
- Hybrid workplace at the Club Support Center in Hampton, NH
- Volunteer days off
- Competitive salaries and comprehensive benefits package, including medical, pharmacy, dental and vision benefits
- Generous vacation/holiday pay
- 401(k) Retirement
- Employee Stock Purchase Program
- Childcare reimbursement
- Pet care reimbursement
- Learning and development programs
- Discount programs, including vacations, theme parks, shopping, meal delivery services & much more
- Free Black Card membership and fun exercise incentives
- Company-sponsored social events
- Access to our private gym at the Club Support Center, complete with locker rooms and Black Card area
- Delicious, healthy breakfast and lunch options served at our Club Support Center café
Any request for you to provide payment information during the application process is part of a fraud scheme. Further, we recommend that you do not provide sensitive personal information (SSN, DOB, driver’s license number) as part of the initial application process.