Sr. Technical Account Manager (Cloud)

Would you like to join a fast growing cloud focused team that serves the US General public by helping deliver critical healthcare services to them with accuracy, speed and mission critical reliability, all while working from your home anywhere in the United States?

Samtek Inc, is looking for a number of Sr. Technical Account Managers(Cloud) to help the adoption of public cloud (AWS and Azure) in Federal Government agencies.

• Persuasively represent Cloud Services across Government Business Owners and Technical leadership.
• Foster strong relationships with Application Developer Organizations (ADOs), including assessing requirements and underlying feature requests to recommend technical and business approaches.
• Manage long-term strategic interests as well as the tactical and day-to-day requests for Cloud Services.
• Coordinate closely with Product, Software Development and Infrastructure/ Operations teams to ensure continuity of the technical needs of Federal Agency Business Units and ADOs.
• Possess exceptional customer focus and a bias for action; you must work vigorously to earn and keep customer trust while communicating a bold direction that inspires results.
• Exhibit a passion for operational excellence by solving customer issues while recommending approaches to optimize/reduce business impact.
• Develop a passion for educating, training and enabling Federal Business Units and ADOs businesses on Public Cloud Services offerings and capabilities.
• Successful candidates will have experience working with clients, demonstrate excellent relationship management and technical ability to communicate requirements and influence decisions.

• 8+ years of experience in a similar role as a Technical Account Manager, Consultant, Solutions Architect etc.
• Internal enterprise or external customer-facing experience with the ability to clearly articulate to small and large audiences.
• Experience communicating (written and verbal) with technical and non-technical stakeholders across multiple business units including executive level.
• Able to communicate on technical level with developers.
• Ability to effectively collaborate with cross-functional, cross-organization teams to negotiate and assemble project plans, secure commitments on deliverables, and resolve blocking issues.
• Understand operational parameters and troubleshooting for a combination of the following: Compute, Storage, Networking, CDN, Databases, DevOps, Big Data and Analytics, Security, Applications Development in the context of the Public Cloud
• Proven track record of taking ownership and driving results.
• Customer obsessed.

• Public Cloud Certificates (AWS or Microsoft Azure)
• Hands on DevOps or Infrastructure Engineering Experience
• Previous experience as a Solutions Architect
• Track record of managing and troubleshooting technical and integration projects.