Help Desk Hybrid
Location: Trenton, NJ
Duration: 6 Months+
Pay Rate: $20-22/hr on C2C / 1099 all inclusive.
Help Desk Coordinator will assist customers with computer and application issues to determine the root cause of a problem and perform the necessary functions to resolve the problem. Excellent communication skills and computer knowledge is preferred.
Position is a hybrid model. Shift needed is: Monday-Friday 8:30 am - 4:30 pm There will be two weekday remote days The first few weeks will be all onsite for trainng.Job Description:
The ideal Helpdesk Coordinator will have knowledge and experience supporting and troubleshooting various Microsoft applications. The analyst is an excellent communicator, able to speak to end users positively and explain technical detail in a manner they can understand.
They can demonstrate the ability to work well in a fast-paced, iterative, deadline-driven environment and have the ability to organize, prioritize, and meet established deadlines. The analyst will adhere to established Help Desk IT policies, procedures and standards and ensure conformance with information systems goals and procedures.
Qualifications and Skills Desired:
- Microsoft Windows 10
- Knowledge of Microsoft Windows Server, Active Directory, and Office 365 training on AOC mainframe systems will be provided.
- Experience using Microsoft Excel, Word and Visio
- Must have good clear communication skills
Responsibilities:
- Maintain a thorough working knowledge of the day-to-day operating environment, available tools, and applications.
- Maintain a working knowledge of Help Desk and IT Operations procedures.
- Log all incoming problems and requests and actions taken to resolve them.
- Provide first response help desk support to all customers and users.
- Provide assistance in the areas of site support, and project specific assignments. Attempt to troubleshoot and resolve problems and satisfy requests.
- Provide support for AOC business applications.
- Provide follow-up status to end-users in accordance with specified support policies and procedures.
- Ensure closed problems are adequately documented.
Required/Desired Skills
SkillRequired /Desired
Amount
of Experience
Data entry
Required
3
Years
Experience using email (Outlook)
Required
2
Years
Experience working in a position requiring calm demeanor when dealing with upset users
Required
2
Years
Experience with MS Excel
Highly desired
1
Years
Experience with MS Word
Highly desired
1
Years
Experience with MS Visio
Highly desired
1
Years
Recruiter Details:Recruiter Name: Sameer at gsksolutions dot com
Contact Number: Seven one nine- Two three nine- Five five five five
About GSK Solutions Inc:
GSK Solutions Inc is a leading information technology (IT) Services Company that specializes in providing complete consulting solutions and staff augmentation to its clients. We provide on-time, on-budget, and quality service to our clients and consistently meet their expectations.
We are known for our superior execution on a sustained basis.
GSK has been in the business of providing both commercial and custom product development services, including, Information Security, Software Development, Consulting and IT Audit. GSK implements highly critical and time-sensitive projects for their Fortune 500 clients located across the country.