Administrative Coordinator

Overview:

The Area Coordinator is responsible for scheduling, supervising, and coordinating the care delivered to clients by the paraprofessional staff in the Personal Assistance Department.

Responsibilities:

• Communicate with all staff in a manner that conveys respect, caring and sensitivity.
• Schedules and coordinates paraprofessional employee time utilizing the client information system; ensures client coverage; respect client choice; recognize changes in client status or condition;
• Relay any all client issues and changes to appropriate person i.e. Director Personal Assistance, nurse, ASAP, and other payers in accordance with specified procedures.
• Communicate with field staff the importance of timely, accurate communication of ALL changes pertaining to client status, schedules, etc;
• Communicates schedules and any changes in schedules to appropriate parties, including ASAP case managers, clients, family members, Home Health department and other referral sources;
• Daily maintains accurate and up to date schedules in the client information system;
• Checks daily the state authorization system (currently Mediware) for changes in consumer status i.e. suspensions, resumptions, increases and decreases in authorized units of service.
• Initiates and maintains documentation for all changes to the schedule, including to whom the change was communicated;
• Processes payroll weekly; verifies incoming time sheets for accuracy; makes changes to the schedule accordingly; monitors mileage and travel time;
• Reviews monthly ASAP and other billing to assure all services that have been delivered are in accordance with the authorization provided by payer
• Ensures that workers are where they are scheduled to be by conducting random phone call checks;
• Initiates and maintains documentation of any employee issues, i.e. arriving late, leaving early, no shows, etc.; brings issues to the attention of the Director of Personal Assistance;
• Schedules PCA and HHA orientations with Field Supervisor, RN and Home Health Department

Required Qualifications:

Qualifications and Experience:

• High School Diploma;
• Two (2) years experience in Homecare or similar environment;
• Computer literacy with ability to manage scheduling functions of client information system;
• Basic knowledge of Microsoft Office Suite, including Outlook.
• Bilingual Russian-English helpful.