IT Technician

Overview:

The IT Support Technician is responsible for maintaining and supporting IT-related activities to ensure seamless computer services for users. This role involves technical planning, collaboration with central IT, and project coordination. The position also has a dotted-line reporting structure to the Deputy CIO for IT Operations and Services at TCUS.

Responsibilities:

Local Expertise:

• Provide IT support to staff, teachers, and students in a friendly and timely manner.
• Set up new user profiles, email accounts, and related configurations.
• Install and configure hardware, software, and drivers.
• Troubleshoot hardware and software issues both in-person and remotely.
• Maintain and repair technological equipment and peripheral devices.
• Keep detailed records of repairs and fixes for future reference.
• Perform other duties as assigned.

Collaboration with Touro Central IT:

• Install and upgrade antivirus and Touro-specific software to maintain security.
• Support IT projects of varying complexity, ensuring completion on time and within budget.
• Perform regular system upgrades to keep software and hardware updated.
• Work with departments and management to resolve escalated issues and provide recommendations.
• Align IT support with organizational policies while meeting user needs.
• Assist in upgrading data and information security protocols.
• Support network administration under the guidance of the TCUS networking team.

Qualifications:

Education & Experience:

• Bachelor’s degree in a related field (preferred).
• Minimum of three years of experience in computer support and maintenance.
• Networking knowledge is a plus.

Skills:

• Strong organizational and problem-solving abilities.
• Excellent interpersonal and communication skills (both written and oral).
• Ability to work independently and prioritize workload effectively.
• High attention to detail.
• Ability to multitask in a fast-paced environment.

Physical Demands:

• Extensive use of computers.
• Frequent standing, walking, and handling of small equipment.
• Ability to access tight spaces.
• Ability to lift up to 40 lbs.

Computer Skills:

• Strong understanding of operating systems, networking, hardware, and software used in educational and business settings.
• Proficiency in Microsoft Office and Office 365.
• Demonstrable expertise in key technology disciplines used within HTC/TOURO.
• Ability to communicate technical concepts to a varied audience.
• Strong discretion and ability to maintain confidentiality.

Maximum Salary: USD $60,000.00/Yr.

Minimum Salary: USD $55,000.00/Yr.