[ref. k88843202] Front Desk Coordinator

This role involves administrative assistance, data entry, and handling multi-line phone systems, among other duties.

Responsibilities:

• Serve as a representative of the office, exhibiting professionalism and enthusiasm.
• Provide exceptional customer service in person, via email, text, or over the phone, adjusting communication style to mirror the patient’s personality and establish rapport.
• Respond promptly and accurately to patient queries.
• Evaluate patient charts to ensure all information is complete and signatures are obtained.
• Greet patients warmly upon arrival, update records as needed, and regularly check on waiting patients to maintain comfort.
• Handle calls from surgical patients and assist in rescheduling and confirming appointments.
• Work closely with team members to ensure patient needs are always met.
• Maintain strict patient confidentiality in accordance with HIPAA and office policies.
• Use effective conflict resolution techniques and demonstrate respect for cultural and social differences.
• Assist patients with check-out procedures, including scheduling next appointments and accepting payments.

• Minimum of 2 years of experience as a Front Desk Coordinator or similar role
• Proficiency in Microsoft Office Suite, including Excel, Word, and Outlook
• Experience with administrative assistance duties
• Ability to handle a multi-line phone system effectively
• Proven customer service skills
• Strong data entry skills, with high attention to detail
• Demonstrable interpersonal skills, with the ability to interact with all levels of staff and clientele
• Experience in organizing files and maintaining records
• Knowledge of concierge services would be advantageous
• Familiarity with the plastic surgery industry would be a plus
• Strong verbal and written communication skills
• Ability to multitask and prioritize tasks efficiently
• Good problem-solving skills and ability to handle stressful situations calmly
• Demonstrable professionalism and a positive attitude.

Bi-lingual spanish preferred but not required