Night Auditor

Night Auditor

Meliá Orlando Celebration Hotel

Celebration, Florida

“The world is yours with Meliá”

Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family.

It means knowing that you have started one of the most exciting journeys of your life, a journey in which inspiration will always accompany you. Do you dare to be the owner of your professional career in an inspiring world?

In a company as large as your world, all that is missing is YOU.

• Service vocation Because our guest is our reason for being
• Excellence Because we do things right: with professionalism, efficiency and agility
• Innovation Because we anticipate and evolve to be better every day
• Proximity Because we love to share, listen... feel
• Consistency Because we do what we say

• Competitive Compensation: Pay rates that meet or exceed area standards.
• Work/Life Balance: Holiday pay
• Worldwide Hotel Booking Discounts: Amazing discounts to everyone who is part of the company, including our family or friends.
• Partner Discounts: Meliá Hotels International takes advantage of its leading position on the international market, striking deals with other companies to offer our employees products or services at a more competitive price. For example, theme parks, banks, airlines, insurers, and gyms, etc.

ESSENTIAL JOB FUNCTIONS:

1. Balance and audit for accuracy room revenue, food and beverage revenue and telephone revenue; assist in the preparation of all reports relevant to daily revenues.
2. Balance and audit for accuracy all room and tax charges, cashier’s reports, and guest and house accounts.
3. Complete and transmit daily management and accounting reports and supporting documents; prepare customer tracking report, market segmentation report, food and beverage revenue report, and other auditing report necessary to ensure the accurate accounting of hotel revenues and expenses.
4. Transmit credit card batches.
5. Act as hotel system liaison during night hours. Call in and open tickets with Opera or system support during the overnight hours if a system fails or issues occur.
6. Communicate with other hotel departments as necessary to resolve accounting discrepancies and to request or provide information.
7. Perform all Front Desk Agent and/or Melia Connect functions as required; may assist in booking room reservation; may assist in answering hotel phone calls and notifying guests of messages.
8. Accurately process all cash and credit card transactions in accordance to hotel policy and procedures, including but not limited to posting all charges, completing cashier and other reports, preparing deposit and counting/securing assigned bank.
9. Count bank at end of shift; complete designated cashier reports and drop receipts; secure bank.
10. To ensure all messages/wake-up calls are entered into the Front Office system promptly and correctly.
11. Complete pre and post-shift duties as assigned.
12. Notify management of any malfunctioning equipment or accessories.
13. Maintain complete knowledge of POS and manual systems.
14. To respect any confidential information received regarding guests, staff and management.
15. Speak with others using clear and professional language, and answer telephones using appropriate etiquette.
16. Maintain positive guest relations.
17. Handle guest complaints following the instant pacification procedures and ensuring guest satisfaction.
18. Be up-to-date with all Hotel features and local attractions/activities to respond accurately to any guest inquiry.
19. May assist by performing other front office duties as needed.

This brief description/responsibilities and/or duties are not intended to be ALL responsibilities or qualifications of the job. EEO/M/F/D/V

Only candidates with authorization to work in the U.S.A. will be considered. At this time, no monetary relocation assistance is available.