Customer Service Coordinator - ref. w40258323
Overview:
Nippon Express Company, Ltd. (“NX”) was founded in 1872 in Japan and is headquartered in Tokyo. NX employs approximately 72,000 employees at 733 locations, in 47 countries and 314 cities around the world.
Nippon Express U.S.A., Inc. (“NEU”) was incorporated in New York in 1962 as a fully owned subsidiary of NX. NEU provides logistics solutions and comprehensive transportation services through its international freight forwarding and logistics network, including specialized handling of: air, land, sea and express packages; all types and sizes of cargo; personal effects and household goods; fragile and perishable freight; and livestock.NEU also provides related services, such as warehousing, distribution and customs brokerage and clearance. NEU operates at 55 locations in 27 states within the U.S., with approximately 1300 employees. NEU has enjoyed tremendous growth and success as one of the top five international freight forwarders in the world.
We connect people with products throughout the world.
COMPENSATION:
MinUSD $23.00/Hr.
MaxUSD $24.00/Hr.
Responsibilities:
Provides customer service to customers through phone calls and emails. Trains new office associates. Works with truckers to coordinate pickups.- Respond and work with customer inquiries.
- Takes care of and routes orders accordingly.
- Respond to customer inquiries or requests through direct contact via telephone and email
- Works and coordinates special shipping requests with Warehouse team, Manager, supervisor, Team Lead and subordinates.
- Trains new office staff in effective operations with accuracy and any changes/request made by customer.
- Maintains a positive employee relations environment in compliance with Company policies and with customer.
- Works under the supervision of the facility manager.
Qualifications:
- Strong teamwork skills and inclination
- Good communications skill – listening, providing and receiving feedback
- Process improvement
- Patience – ability to deal with complex processes that may involve multiple levels of approval
- High school diploma or equivalency certificate or significant or relevant or appropriate working experience. Some college desirable.
- Strong quantitative and analytical skills
- Strong computer and analytical skills – PowerPoint, Word, and Excel
Organization Relationships:
Will work with all levels in the organization as well as Customers.
Work Environment:
(With or without accommodations) This position is predominantly sedentary office work, which involves sitting, typing, filing, and conversing on the phone.
Nippon Express offers a generous Employee Benefits Package including:
- Medical, Dental, and Vision beginning the 1^st of the month after 30 days.
- 401k with a company match
- Flexible Spending Accounts, HSA, Life and Accidental Death & Dismemberment Insurance, Short & Long Term Disability, Auto and Home policies, Commuter Benefits, and much more.
- Generous Vacation and Sick time.
Nippon Express USA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.