PC Technician

The PC Technician will be instrumental in assisting end-users during migration, and providing ad-hoc IT support post-migration. Candidates must have valid passport and be based out of the greater Milwaukee area as when not traveling you will be working onsite.

Responsibilities:

• Check migration data if user shall have new / replacement endpoint or have their own computer reused.
• Welcome end-users scheduled for migration and commenced the migration process with them.
• Migrate by joining user, device, and phone by the defined Intune enrolment processes
• Receive and log the device according to checklist
• Study user guides on the Intranet named Digital Compass to familiarize and prepare to provide good support.
• Provide handed in devices with proper marking of the owner for easy and quick identification and re-imaging and hand-out
• Use sound judgement to determine if end-user needs more support and direct to supporters / floorwalkers
• Provide ad-hoc support for the migrated end-users while the migration team is on site
• Be visible, service minded and the migration programs public image on site
• Provide necessary hand-out support and service according to hand-out checklist.
• Minimum of 2 years of experience working as a PC Technician or in a similar role.
• Proficiency in Computer Hardware, specifically Dell Technologies and Mac Computers.
• Familiarity with AB Testing and its practical applications.
• Hands-on experience with Active Directory, including its setup and administration.
• Ability to setup and troubleshoot Apple Devices.
• Understanding of various Backup Technologies and their implementation.
• Knowledge of Intune for mobile device management.
• Experience with Multi-Factor Authentication (MFA) setup and troubleshooting.
• Expertise in Mobile Device Support, including troubleshooting and maintenance.