Food & Beverage Operations Supervisor | Full-Time | Palm Beach County Convention Center

Oak View Group:

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Overview:

The F&B Operations Supervisor will actively supervise, coach, counsel, direct, train and mentor employees in meeting company and venue quality standards. The F&B Operations Supervisor will actively and independently manage all aspects of employee relations to ensure a positive, harmonious, compliant, and cooperative work environment.

This role pays an hourly rate of $26 to $30.

Benefits for FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays).

This position will remain open until May 9, 2025.

Responsibilities:

• Assists in the overall effective management of the catering and concessions operations. Ideal candidate will have a strong restaurant, concessions and catering background.
• Ensures total compliance with all alcohol service policies. Monitors alcohol service throughout event to assure 100% compliance with Alcohol Service policies. Reports any alcohol service or compliance issues to OVG management immediately.
• Assist in the management of catered and concession events from set-up to tear down, including handling all communication with hourly staff, culinary staff & guests.
• Ensure legal, efficient, professional and profitable operation of the venue.
• Manage inventory control processes, including conducting regular physical counts, reconciling discrepancies, and ensuring accurate records to maintain optimal stock levels.
• Ability to review and analyze financial reports, including budgets, projections, forecasting, revenue analysis, disbursements, capital investments, labor and product costs, wage and salary control, P&L financial statements.
• Conflict resolution; last-resort mediation; arbitration and labor negotiations, when applicable.
• Author, review and amend policies & procedures, as requested by the F&B Director.
• Oversee scheduling and labor allocation.
• Work in tandem with the F&B Director to analyze ticket sales in relation to anticipating staffing needs, target market demographics; determine and project point-of sale to guest ratio.
• Evaluate recent historical sales and purchasing data for the purpose of identifying purchasing patterns and accurate cost of goods.
• Program and maintain the point-of-sale system to ensure accurate financial reporting, tracking of accountability, and commodity levels by location.
• Directs and assists managers in preparing and attaining future goals.
• Provides each Supervisor and Captain with the proper direction and follows up on all assignments.
• Inspects the operation on a regular basis to ensure that the established quality standards are maintained.
• Prepares required reports accurately and submits them on time.
• Train and develop an effective team.
• Reviews and assists in the development of menus and marketing plans with the appropriate department heads.
• Establishes and maintains professional relationships with show managers, suppliers, vendors and the public that projects the venue in a positive light.

Qualifications:

• At Least 1-2 years’ experience working in a supervisory capacity in a food & beverage, catering, or banquet environment.
• Ability to supervise the work of others.
• Ability to communicate with employees, co-workers, volunteers, management staff and guests in a clear, business-like and respectful manner which focuses on generating a positive, enthusiastic and cooperative work environment.
• Ability to speak, read and write in English.
• Ability to work well in a team-oriented, fast-paced, event-driven environment.
• Possess valid ServeSafe Food Handling certificate and Alcohol Service Certification.

Strengthened by our Differences. United to Make a Difference:

Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer:

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.