Customer Service Representative and Sales - West Hollywood - ref. z11434819
The Rustman agency West Hollywood Full-time
The Rustman Agency is seeking an enthusiastic Customer Service Representative and Sales professional to join our vibrant team. In this dual role, you will be responsible for providing outstanding customer support while driving sales through effective communication and relationship-building.
As the first point of contact for our clients, your ability to understand their needs and offer tailored solutions will be crucial. We aim to create a positive experience for our clients, and we're looking for someone who shares this commitment.
As the first point of contact for our clients, your ability to understand their needs and offer tailored solutions will be crucial. We aim to create a positive experience for our clients, and we're looking for someone who shares this commitment.
If you're passionate about customer service and eager to be a part of a collaborative team, The Rustman Agency is the place for you!
Key Responsibilities- Respond to customer inquiries through phone, email, and chat, ensuring high standards of professionalism.
- Assist clients in selecting products that meet their needs, contributing to overall sales growth.
- Resolve customer complaints swiftly and effectively to maintain customer satisfaction.
- Maintain up-to-date knowledge of the agency's products and services to provide accurate information.
- Document customer interactions and follow up on unresolved issues.
- Collaborate with team members to enhance the overall service quality.
- Contribute to the training and mentorship of new staff as necessary.
- High school diploma or equivalent; further education in a related field is a plus.
- Proven experience in customer service and sales is preferred.
- Excellent communication skills, both verbal and written.
- Proficiency in using customer relationship management (CRM) software and basic office applications.
- A strong problem-solver with a commitment to exceptional customer service.
- Ability to work effectively within a team and independently.
- Willingness to learn, adapt, and grow within a fast-paced environment.
- Health Care Plan (Medical, Dental & Vision)
- Life Insurance (Basic, Voluntary & AD&D)
- Work From Home
The Rustman agencyWest Hollywood (CA)
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