Dispatcher

Overview:

Red Cap Plumbing, Air, & Electric is currently seeking a Dispatcher to join our team comprised of creative and energetic employees, who are dedicated to delivering the best customer service experience every day. Our dispatchers are responsible for scheduling and dispatching service technicians to specified customer locations for service and repair.

• Competitive Compensation averaging $20+/hour
• Comprehensive Benefits: Health, vision, and dental insurance options for you and your family, plus supplemental coverage for life, accident, and disability.
• Plan Your Future: 401(k) retirement plans with employer matching.
• Balance Your Life: Enjoy six paid holidays per year and a referral program to reward your connections.
• Feel Valued: Join a family-oriented, team-focused culture where your contributions matter

Responsibilities:

• Schedule and monitor daily technician schedule
• Dispatch work orders to field technicians according to priority and location
• Receive and record completed work orders from the field technicians
• Contact customers to confirm next-day appointments
• Communicate with field personnel via Outlook
• Handle paperwork for assigned departments and technicians
• Maintain accurate technician database
• Coordinate parts scheduling
• Coordinate warranty installations with other divisions
• Answer general questions regarding rebates, system operations, warranties, etc. from customers

Qualifications:

• High School Diploma or GED preferred
• Minimum 3 years of dispatching or call center experience, preferably in HVAC, Plumbing, or a related industry
• Basic computer proficiency, particularly with Microsoft applications
• Experience with Service Titan is a plus
• Must be able to work evenings and weekends

The company encourages all qualified candidates who are eligible to work in the United States to apply, but it does not sponsor applicants or employees who require a visa to work legally.