ITSM Systems Analyst - ISAB

apartmentNavitsPartners placeTorrance calendar_month 

ITSM Systems Analyst

General Summary & Scope
  • Resolve ITSM support issues and enhance user experience.
  • Provide recommendations for optimizing system functionality.
  • Lead process improvement initiatives within ITSM operations.
  • Maintain detailed system documentation and logs.
  • Develop custom dashboards and analyze data related to service levels.
  • Collaborate with stakeholders to identify automation opportunities.
  • Track SLAs, OLAs, and KPIs for ITSM performance.
  • Implement ITIL best practices in service management.
  • Create and update user guides and training materials.
  • Produce analytical reports and collaborate with cross-functional teams.
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