Customer Service Representative - Woodland Hills

We are offering a long term contract employment opportunity for a Customer Service Representative in Woodland Hills, California. This role falls within the industry, where you will be a crucial part of our team, directly contributing to our customer service efforts.

• Efficiently handle inbound and outbound calls, ensuring customer satisfaction and service quality
• Process and review customer applications with precision and diligence
• Proactively monitor and manage customer accounts, implementing appropriate actions when necessary
• Maintain and update customer records, ensuring their accuracy and completeness
• Resolve customer inquiries promptly and professionally, demonstrating excellent customer service skills
• Collaborate with the team to achieve call center objectives and improve customer service processes. • Demonstrated experience in a call center customer service environment.
• Ability to handle both inbound and outbound calls in a detail-oriented manner.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a customer-oriented approach.
• Knowledge of relevant computer applications, such as CRM systems and databases.
• Ability to multitask, prioritize, and manage time effectively.
• High school diploma or equivalent; higher degree from a recognized institution will be a plus.
• Ability to work in a team and contribute to achieving the team's goals.
• Willingness to work on shifts, during weekends, or on holidays if required.
• Display patience in all customer contact situations; including maintaining a pleasant and detail-oriented tone and manner.
• Ability to handle stressful situations appropriately.