Weekend Shift Outbound Team Lead
POSITION SUMMARY
The Outbound Team Lead maintains in-depth knowledge of our products and Outbound procedures and stays in regular contact with the shift manager and peers in each department to meet daily goals.This position identifies operating issues and takes corrective action as needed; this includes receiving and providing clear directions, as well as serving as a role model of our culture to effectively communicate with employees and drive engagement.
ESSENTIAL DUTIES and RESPONSIBILITIES
Ensure that all product / orders are picked, packed, and/or shipped in a timely manner; utilize the error log to document issues and track accountability
Oversee daily operations in the department to ensure a high level of productivity and quality while achieving operating goals; promote team adherence to Company policies and procedures
Monitor and provide consistent feedback to employees on individual and team performance on a daily, weekly, and monthly basis
Conduct daily team meetings to update employees on work expectations, task assignments, best practices and operating expectations
Clearly communicate team goals, resolve problems as they arise, and answer any related questions
Develop a cross-trained team that can flex into other departments or jobs as needed
Maintain a high level of communication with Outbound teams and management on a daily basis; partner with other team leads to flex hours where necessary
Other duties as assigned
EDUCATION and/or EXPERIENCE- Minimum of 1 year of relevant experience in a distribution environment; receiving and/or inventory experience preferred
- High school diploma or GED, or equivalent combination of education and experience
- Proficiency with MS Office required (Outlook, Word, Excel, PowerPoint)
- Strong analytical and problem-solving skills required
- Strong verbal and written communication skills; ability to explain technical and complex concepts in a simple and concise way to ensure ease of understanding
- Demonstrated ability to manage multiple assignments and deadlines in a fast-paced environment
- Ability to quickly adapt as business needs change; ability to address difficult situations with diplomacy and emotional intelligence
- Customer service-oriented attitude with a demonstrated desire to exceed expectations
PHYSICAL DEMANDS
Work is performed while standing and/or walking, up to and including 10 hours/day
Requires the ability to communicate effectively using speech, vision, and hearing
Requires the regular use of hands for simple grasping and fine manipulations
Requires regular bending, squatting, crawling, climbing, and reaching
Requires the ability to regularly lift / carry 50-75lbs. and push / pull up to 150lbs.
WORK ENVIRONMENT
While performing the duties of this job, the employee is regularly exposed to moving mechanical parts and vehicles. Occasional activities may involve exposure to marked changes in temperature and humidity, and exposure to dust, fumes and gases.The noise level in the work environment is usually moderate.The passage of employees through the work area is average and normal.