Customer Service Representative

We are inviting applications for the position of Customer Service Representative in the Professional Services industry. Our Savannah, Georgia-based office offers a contract to hire employment opportunity. This role revolves around handling customer inquiries, processing applications, maintaining records, and other related duties.

• Answer inbound calls promptly and professionally, ensuring excellent customer service
• Handle customer inquiries and resolve issues efficiently
• Enter data accurately into the system and update customer records when necessary
• Provide call center customer service, maintaining a positive and professional demeanor
• Manage email correspondence with customers effectively and in a timely manner
• Balance inbound and outbound calls, ensuring all customer needs are met
• Utilize Microsoft Word and Microsoft Excel for data management and communication purposes
• Handle order entries accurately and efficiently
• Schedule appointments as required, ensuring optimal service delivery
• Monitor customer accounts and take appropriate actions based on account status.
• Demonstrated ability to answer inbound calls promptly and professionally
• Experience in a call center customer service role is essential
• Proven skills in delivering outstanding customer service
• Capability to perform data entry tasks with high accuracy
• Proficiency in managing email correspondence with clients and colleagues
• Experience in handling both inbound and outbound calls
• Proficiency in Microsoft Excel and Word is required
• Ability to manage order entry efficiently and accurately
• Experience in scheduling appointments in a professional services context
• Excellent verbal and written communication skills
• Ability to work effectively in a team and independently
• Strong problem-solving skills
• Flexibility to work in shifts if required