Claims and Quality Analyst

Overview: See below

Responsibilities:

Position Summary:

Provides administrative support in TWMS system.

Principal Responsibilities:

1. Maintain extensive knowledge of particular Hussmann product lines, components, and functions , as well as systems and ERPs to ensure timely and accurate review of labor claims and part orders complying with all Hussmann Warranty Policy guidelines. Manage performance against agreed targets, budgets, and within policies. Record, analyze, report and administer according to systems and requirements by leadership
2. Suggest changes/upgrades/improvements to the warranty processing system to improve productivity and quality of data supplied to the stakeholders for warranty cost reductions and continuous improvement activities.
3. Provide timely, professional, courteous customer service to both internal and external customers- phone, email, chat, in person, etc.
4. Provide timely and useful analysis of warranty and parts claims data to drive continuous improvement activities in manufacturing and supplier quality. Escalate Critical quality issues to stakeholders and support where required.
5. Provide Claim administration duties for department (but not limited to: SN upload, item upload, supplier set ups, Email communications, Provider claim system support.)
6. Must actively demonstrate and promote the Hussmann Behaviors for Success.
7. Other duties as assigned

• Required Level: High School
• Preferred level: Bachelors Degree
• 5+ years related product experience; technical preferred (plant, field service, branch service, etc). Manufacturing experience a plus. Must understand principles of refrigeration. Also requires computer proficiency and strong writing skills and analysis competency. Extreme attention to detail and consistency a must.

Additional Information:

• MS Office proficiency required; Ability to quickly learn MULTIPLE, applicable computer systems (TWMS, Oracle, Team Center/BAAN, CRM, PBI, etc).
• Effectively communicate with all levels of Hussmann management and external associates, in both written and verbal forms.
• Mobility within work facilities including manufacturing sites.
• Ability to travel independently.
• Travel requirements will vary with work assignments and business needs.