Customer Service Representative

We are offering a permanent employment opportunity for a Customer Service Representative in the metal fabrication industry. As a Customer Service Representative, you will be tasked with managing customer interactions, ensuring customer satisfaction, and maintaining an in-depth knowledge of our products.

• Responding to inquiries from customers about product specifications, availability, pricing, lead times, and delivery status through phone, email, or chat.
• Accurately entering customer orders into the system, checking all details such as product type, quantities, and delivery requirements.
• Keeping an up-to-date knowledge about various product profiles, finishes, and capabilities to provide accurate information to customers.
• Addressing and resolving customer concerns, complaints, or discrepancies related to product quality, delivery, or orders in a timely and detail oriented manner.
• Monitoring the progress of customer orders and providing updates regarding order status, shipment tracking, and estimated delivery times.
• Collaborating with production, sales, logistics, and quality control teams to ensure smooth order fulfillment and resolve any issues that arise.
• Building and maintaining positive relationships with existing customers, fostering repeat business and customer loyalty.
• Maintaining detailed records of customer interactions, orders, and feedback, and providing reports on order status, customer concerns, and service performance to management.
• Ensuring that orders are processed in accordance with company policies and procedures, including quality standards for products.
• Managing inbound and outbound calls, data entry, email correspondence, and order entry while utilizing Microsoft Excel for account management. • Proficient in answering inbound calls with efficiency and professionalism
• Demonstrated expertise in providing high-quality customer service
• Capable of performing data entry tasks with accuracy and attention to detail
• Excellent skills in email correspondence, ensuring clear and effective communication
• Experience in handling both inbound and outbound calls
• Proficiency in Excel and other Office applications
• Experience in order entry processing and tracking
• Proven skills in account management and client relationship building in the metal fabrication industry