PC Technician

The individual will also be responsible for supporting academic system software on various devices and updating trouble tickets in the Desktop support database.

• Provide technical support for hardware and software issues primarily through in-person interactions, with phone, chat, and email interactions as secondary methods.
• Enter and update trouble tickets in the Desktop support database promptly and accurately.
• Support academic system software residing on local user PC’s, smart devices, tablets, and networked devices.
• Utilize skills in Microsoft, Networking, Operating System, Active Directory, Computer Hardware, Configuration Management, Deployments, Deskside Support, Mac OS, Tablet Devices, and Smart devices.
• Analyze and troubleshoot client issues via multiple contact methods.
• Learn and adapt to a dynamic technical environment.
• Exhibit excellent time management skills.
• Apply critical thinking and problem-solving skills.
• Maintain strong communication skills with fellow coworkers, management, and other groups within the Information Technology department.
• Function effectively with a diverse team with a large workload. • Proven experience as a PC Technician or similar role within the education sector, preferably in a university setting.
• Knowledge of Microsoft products, including operating systems and software.
• Familiarity with different operating systems including Windows, Mac OS and others.
• Experience with Active Directory and the ability to manage user accounts effectively.
• Proficiency in networking and configuration management.
• Technical knowledge and understanding of computer hardware, including the ability to troubleshoot and repair issues.
• Experience with deployments and providing deskside support for users.
• Ability to work with tablet devices and smart devices, providing technical support and guidance.
• Excellent problem-solving skills and the ability to work independently.
• Strong communication skills, with the ability to explain technical issues in a clear and understandable way.
• Relevant certifications such as CompTIA A+ or Microsoft Certified: IT Professional would be advantageous.
• Willingness to stay updated with technology trends and developments.