[ref. z34832024] Robert Half - Application Support Engineer

This role is well-suited for individuals with Salesforce administration experience who are keen to expand their skills in a technical support environment.

• Handle support tickets accurately and efficiently.
• Address integration and optimization issues related to Salesforce CRM and Microsoft Dynamics AX.
• Maintain smooth operations of CRM and ERP systems.
• Support end-users with application usage and troubleshooting.
• Assist in onboarding and user management.
• Leverage tools like Jira for ERP and ServiceDesk by SolarWinds to resolve technical issues.
• Manage Salesforce legacy systems support and ticket resolution.
• Optimize data views for ERP systems.
• Uphold customer service standards by addressing and resolving customer inquiries promptly.
• Maintain accurate customer credit records. • Applicant must possess a minimum of 2 years of experience as an Application Support Engineer or in a similar role, with a focus on detail-oriented tasks.
• Demonstrable skills in Configuration Management are essential.
• The candidate should have excellent Customer Service skills to effectively address user issues and concerns.
• Experience in Salesforce Administration is a fundamental requirement for this role.
• Proficiency in using Dynamics Ax is a must.
• A proven track record in diagnosing and resolving software application issues is crucial.
• The ability to effectively communicate complex information to non-technical staff is required.
• The candidate must have a strong understanding of software application security and best practices.
• An ability to work effectively as part of a team as well as independently is key.
• The prospective employee should be capable of managing multiple tasks and priorities in a fast-paced environment.
• Availability for on-call support on a rotating basis is a requirement for this role.
• Relevant certifications in software application support would be advantageous.
• The candidate should possess strong problem-solving skills and a keen attention to detail.
• An understanding of the software development lifecycle and experience in Agile methodologies is beneficial.