Children's Case Manager

Case Managers monitor quality of service delivery, and coordinate care planning with clients, families, guardians and providers. Case Managers maintain regulatory compliance; including ensuring documentation is completed to maintain ongoing funding for services for clients on case load.

Essential Duties/Responsibilities

• Completes face-to-face assessments to determine eligibility of client for long term care upon enrollment and annually.
• Leads annual review and development of the service plan for clients.
• Ensures service plan documentation is completed and distributed.
• Facilitates communication throughout the year regarding service plan and related services and supports.
• Monitors services each quarter (at minimum one face-to-face) to ensure quality and alignment with service plan goals.
• Coordinates delivery of services and supports.
• Educates clients, families, and guardians on appropriate service options and assists in acquiring needed services/supports.
• Coordinates the delivery of services and supports.
• Assists clients and families in resolving complaints with service providers and benefit sources. This may include a formal appeals process.
• Completes enrollments and terminations as needed; includes ensuring that proper notice of eligibility and discharge is provided.
• Connects clients with resources for crisis intervention as needed.
• For eligible waivers, ensures informed consent is acquired for Human Rights Committee related circumstances in accordance with the HRC process and recommendations.
• Ensures all required documentation for ongoing funding and benefits is in accordance with applicable Federal and State regulations and A&I Avenues policies and procedures.
• Completion of timely, accurate, professional documentation within established timelines.
• Completes any necessary follow-up to critical incidents and investigative reports.
• Provide case coverage in times of system change or staffing shortages.

• This position requires regular use of a personal vehicle with liability insurance that meets A&I Avenues standards.
• This position requires regular use of a personal mobile device such as a smartphone or tablet.
• If position occupant has M.S.W., may supervise or assist in supervision of social work interns.

• Solid skills in working with people with disabilities.
• Independent judgment and discretion in monitoring, advising, and advocating for clients and their families.
• Person-centered, creative problem solving and strengths-based solution-finding.
• Ability to manage workload independently and prioritize tasks/goals to meet timelines.
• Ability to work effectively in a team setting.
• Effective and professional written and verbal communication skills with clients and groups at all professional levels.
• Strong planning, time management, and organizational skills.
• Ability to work efficiently with various technology including word processing software, e-mail, databases, and general internet skills.
• Possession of a valid driver’s license and ability to meet A&I Avenues driving requirements.

Education:

• High School diploma required.
• Bachelor’s Degree in human services related field is highly preferred.

• Five years’ work/volunteer experience with long-term care and/or disabilities programs and services.

• Some combination of relevant education and experience appropriate to the requirements of the position.

Working Environment/Physical Activities:

• Effective with shifting roles, responsibilities, and expectations in a highly stressful and changing work environment.
• In the field workdays required regularly. Living arrangements on the Colorado front range strongly preferred.

Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. This is an hourly, non-exempt position, and all duties can be completed in a 40-hour work week. Overtime may not be worked without prior authorization and justification of work demands outside of published agency workflow-related time to task norms.