Senior Manager, New Business Operations

Overview:

Interacts with agents, vendors and management teams to resolve problems or concerns.

Responsibilities:

• Manages the day-to-day activities of the New Business and Underwriting operations area.
• Has simultaneous responsibility for multiple areas of the operations to lead quality initiatives, training and development, fluid business process and collaboration.
• Administers and communicates procedures and standards of performance expected of assigned staff, consistent with established guidelines. Assures that adequate resources are sought and available to accomplish current and planned goals.
• Researches, analyzes, develops and implements new and enhanced procedures for application processing. Participates in the development, design and/or modification of new and existing life insurance technologies.
• Prepares analysis reports regarding department performance for senior leadership and develops action plans based on the analytics of those reports.
• Assembles and consolidates capital and personnel budget projections for assigned cost center. Makes corrections, improvements and modifications to achieve corporate/departmental objectives and financial goals.
• Analyzes the operating results of assigned functions and develops innovative approaches to improve performance or resolve problems. Assures that standards are maintained consistent with cost-effective objectives.
• Anticipates team needs and assures that they are handled prior to implementation of changes in procedures, products, technology, organization structure, performance measures and other important business adjustments.
• Writes and follows complete project plans and reports on outcomes and issues on an ongoing basis.
• Works as a partner with internal and external customers to improve overall performance including but not limited to quality, development and sales.
• Key lead in partnering with the Chief Underwriter, internal Audit and Compliance.
• Assures that business controls are in place and executed consistently.

Qualifications:

• Bachelor’s degree or equivalent experience required.
• Minimum of 7 years of management experience required
• Demonstration of progressive management experience desired
• FLMI, ACS, CLU, FALU, AALU or some financial services industry coursework desired
• Understanding of Life Company products and operations desired
• Familiar with automated life insurance systems

What We Offer:

• A collaborative, energetic work environment where you can put your passion for people to work
• Medical, Dental, Vision, Life and Disability coverage available day one
• Pension Plan
• Performance-based incentive plan
• 401k available with a Company match
• Holidays and Paid Time Off
• AAA Basic Membership