Service Center Supervisor of Medical Equipment

OVERVIEW:

Rotech provides high quality medical products, services and outstanding customer care through hundreds of locations across 45 states. For additional information, visit our company homepage Rotech.com

JOB INFORMATION:

Summary

You will be responsible for day-to-day management of company operations.

• Conducts training for appropriate staff members on equipment used in transfilling, products, telephone techniques, third-party payer procedures or other relevant topics as necessary or desirable to improve service
• Develops a Transfill repair team to include techs, drivers and repair techs
• Evaluates employees annually; establishes goals for upcoming year
• Initiates appropriate actions on reports and recommendations provided by authorized inspection agencies
• Interviews and hires staff as needed and approved by senior management
• Maintains and updates all manuals necessary for company operations and establishes process to evaluate company’s compliance with applicable policies and procedures
• Maintains ongoing liaison with staff, senior management and corporate staff as required
• Monitors and controls the company assets
• Monitors operational expenses to comply with established percentage to revenue limits
• Participates in regional and local meetings as requested
• Takes appropriate action to ensure compliance with applicable Federal, State and Local laws and regulations including FDA, DOT, OSHA, Federal Motor Carrier Safety Administration (FMCSA), BOP and DOH
• Performs other duties as assigned

• Supervise Transfill Techs & Drivers, Repair Techs and any other location specific operations staff

QUALIFICATIONS:

• Background investigation (company-wide)
• Drug screen (when applicable for the position)
• Valid driver’s license in state of residence with a clean driving record (when applicable for the position)

• Bachelor’s Degree in Business or related or equivalent experience in HME, Home Health Industry or Business
• Experience with Durable Medical Equipment
• Previous Medical Gases Manufacturing experience and familiarity with Current Good Manufacturing Processes
• Three years’ experience in Home Health Industry
• Valid CDL with Haz Mat and Air Brake endorsements issued by the state of employment

• Effectively communicate in English; both oral and written, with location employees and company employees to ensure questions and concerns are processed in a timely manner
• Knowledge in applicable government regulations (e.g. FDA, DOT, OSHA)
• Helpful, knowledgeable and polite while maintaining a positive attitude
• Interpret a variety of instructions in a variety of communication mediums
• Knowledge of Durable Medical Equipment (DME) or Home Medical Equipment (HME)
• Maintain confidentiality and practice discretion and caution when handling sensitive information
• Multi-task along with attention to detail
• Self-motivation, organized, time-management and deductive problem solving skills
• Work independently and as part of a team

• Ability to bend and lift in excess of 50 pounds; tanks
• Light lifting may be required occasionally to stock inventory or office supplies
• Requires close vision to small print on computer and or paperwork
• Requires sitting, walking, standing, talking or listening

• Durable medical equipment
• Email transmission and communication
• Internet navigation and research
• Microsoft applications including but not limited to Word, Excel, etc.
• Office equipment; fax machine, copier, printer, phone and computer

• Office and Warehouse environment

ROTECH INFORMATION:

• Generous paid time Off and paid holidays
• Overtime pay for non-exempt hourly positions based on business needs
• Commission for Account Executives
• Fixed and variable rate car reimbursement for Area Managers and Account Executives
• Employee discount program
• Employee recognition program
• Bonus and incentive opportunities
• Mileage reimbursement (when applicable for the position)
• Telephone reimbursement (when applicable for the position)
• EAP
• 401k
• Medical, Prescription, Dental and Vision
• HSA and FSA/Dependent Care FSA
• Life Insurance, Disability, Accidental death, Identity protection and Legal services
• Meru Health Mental health and Mercer SmartConnect Medicare programs
• Livongo Diabetes and High Blood Pressure programs
• Healthcare Bluebook and RX Savings solutions programs
• HEPB and TB vaccinations

All positions are posted for a min of 5 days and positions are opened until filled with a qualified applicant, generally no greater than 200 days. We appreciate your interest in Rotech Healthcare Inc.

Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities. Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees.