Customer Service Rep
Performs clerical functions required to service the needs of the patient, providers and organization. Serves as a liaison between patients, clinical support staff, physicians, and others. Provides excellent customer service and greets patients entering the department/practice.
Responsibilities:
Prepares and maintains all clerical aspects of the medicalrecords through established guidelines.
Perform accurate registration interview with direct data entryto facilitate full registration for all new patient appointments
and up to date information on all established patients across
multiple provider specialties as assigned.
Maintains patient scheduling functions, and sets patientappointments through established guidelines.
Receives and directs messages, (electronic, in person andtelephone calls) to the appropriate personnel. Makes contacts
to other departments, physicians, patients and other outside
organizations as necessary for the departmental/practice
operations.
Keys patient dispositions, diagnostic codes, patient orders, charges and payments as defined in the electronic medicalrecord.
Performs cashiering functions as it relates to co-payments orother patient payments/collections. May perform routine
clerical duties for the department.
Provides excellent customer service forpatients/families/representatives and other members of the
treatment team.
Participates as an active care team member in thecoordination of patient care.
Qualifications:Experience Requirements:2 years-Data entry preferred1 year-Clerical/customer service -ideally in a health care related industry preferredThird party payors and computer experience for inputting data and reviewing patient demographic material::