Customer Service Representative

We are seeking a Customer Service Representative to join our client's team located in Lake Oswego, Oregon. As a Customer Service Representative, you will be tasked with handling inbound and outbound calls, providing exceptional customer service, and performing precise data entry tasks.

Responsibilities:

• Handle inbound calls and respond to customer inquiries
• Provide high-quality call center customer service
• Perform accurate data entry tasks
• Maintain comprehensive records of customer interactions
• Schedule appointments as per customer requirements
• Manage order entry accurately and efficiently
• Maintain detail oriented email correspondence with customers
• Monitor and manage customer accounts, taking necessary actions when required
• Proficient use of Microsoft Word and Excel for data management and record-keeping
• Balance inbound and outbound calls effectively.
• Proficiency in answering inbound calls, ensuring customer queries and concerns are addressed effectively.
• Previous experience in call center customer service, demonstrating excellent communication and problem-solving skills.
• Exceptional customer service abilities, with a focus on providing a positive customer experience.
• Accurate data entry skills, with an emphasis on attention to detail and organization.
• Skilled in email correspondence, providing timely and detail oriented responses to customer inquiries.
• Experience with both inbound and outbound calls, showcasing adaptability and multitasking abilities.
• Proficiency in Microsoft Excel for data organization, analysis, and reporting.
• Strong skills in Microsoft Word for document creation, editing, and formatting.
• Experience in order entry, ensuring accuracy and efficiency in processing customer orders.
• Ability to schedule appointments effectively, managing time and resources efficiently.