Senior IT Analyst
We've also received the Greater Toronto Top Employers Award and certified as a Great Place to Work®. We're on the lookout for the best and brightest to join our team!
Our vision is to provide everyday Canadians a path to a better tomorrow, today. As one of Canada’s leading non-prime consumer lenders, we offer a full suite of products including non-prime leasing, unsecured and secured loans as well as point-of-sale-financing though easyhome, easyfinancial, and LendCare.
goeasy is seeking a Senior IT Analyst to work in our Mississauga Support Centre. As the successful applicant, you will report directly to the Manager, End User Technology working in a department in which roles and personnel will evolve as customer needs and technologies change.You will carry out tasks and responsibilities in a supportive and collaborative manner with other members of the IT Services department to provide exceptional customer service to clients as well as the corporate office.
What will you be doing?- Respond to Deskside Support (i.e. Level 1/2) problem tickets that have been escalated by the Service Desk agents or other areas (emails, MS Teams chats, walk up area).
- Diagnose, analyze, and resolve problems and issues of small to medium complexities for desktop/laptop systems, mobiles, printers, meeting room technology by referencing existing documentation or knowledge gained from previous work experience.
- Successful candidates should be customer service-oriented and proactive in anticipating and resolving problems while maximizing efficient use of computing resources.
- Provide advice and guidance to end users with all technical inquiries.
- Install and support applications/software on desktops/laptop, tablets, and mobiles onsite/remotely.
- Configure, deploy, maintain, and support desktop/laptops, printers, mobile devices, tablets, office meeting room equipment onsite/remotely.
- Create and maintain knowledge articles for new and existing known errors to educate team members.
- Assist and support all C-Level executives and board members for any technical issues they have.
- Liaise with 3^rd party vendors to solve technical problems where appropriate.
- Participate in an on-call rotation schedule for the Senior Leadership Team (SLT), providing support and incident management on a two-week cycle.
- Assist in the setup of audio and video equipment for Teams virtual and hybrid meetings for Internal events and employee resource groups.
- Experience with Windows 10 & 11, Active Directory, Azure Active Directory, MS Office 365, MS SharePoint, MS Teams, imaging systems, updating tickets within a ticketing system (FreshWorks or others), Android, and iOS devices is a must.
- Knowledge of SCCM is a must.
- 2-3 years work technical support experience in a medium (100 – 500+ staff) to a large (500 - 2,000+ staff) professional organization.
- Having knowledge of Mac OS is an asset.
- Post-secondary or industry equivalent technical training, or equivalent combination of education and experience.
- Experience with Intune and JAMF is a strong asset.
- Working knowledge of Crestron devices and MTR devices is an asset.
- Willing to support our multiple corporate offices (downtown Toronto, Pickering) and travel as required.
This is an on-site role, requiring full attendance (5-days per week) at our Mississauga Support Centre office.
Internal Applicants: please apply through the link and provide written endorsement from your current manager.
Why should you work for goeasy?
In keeping with our mission to create better tomorrows for our employees, each year goeasy commits to continuously enhancing its total rewards. Here are some of the perks we offer…
Financial Benefits:
- Leverage our RRSP match and Employee Share Purchase Plan programs.
- Annual bonus that rewards your hard work and dedication.
- Employee discounts on furniture, electronics, and appliances.
- MAT & PAT leave top-up.
- Expand your financial knowledge through engaging Financial Literacy Learning opportunities.
Health and Lifestyle:
- Enjoy company-paid volunteer days to give back to the community.
- Access 24/7 healthcare with Virtual Doctor Appointments.
- Personalize your benefits with a flexible modular benefits package.
- Stay fit and energized with exclusive access to our on-site private gym at our head office.
Employee Perks:
- Fuel your growth with the Tuition Assistance Program.
- Double the impact of your generosity with Company Matched Charitable Donations.
- Internal development training programs and platforms including job-specific training, career coaching, leadership excellence, mentorship, and many others.
- Enjoy a state-of-the-art office space with perks like a games room, a healthy snack program, a fitness studio, free gated parking, and more!
At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. This means that we are committed to cultivating and preserving a work culture where we celebrate who we are, where everyone feels seen and heard and where every employee can fulfill their potential.
As an equal opportunity employer, we are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada. Please let us know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.
Additional Information:All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire. We thank all interested applicants, however we will only be contacting those for interview who possess the skills and qualifications outlined above.