Night Supervisor
We strive to create exceptional guest experiences and foster a culture of excellence at Executive Hotels. Providing our employees with opportunities to thrive in their roles is key to our success. We are currently seeking a Night Supervisor to join our dynamic team.
In this pivotal role, you will oversee our night staff, ensuring seamless operations and unparalleled guest satisfaction. Your leadership will play a crucial role in upholding our renowned service standards and fostering a culture of excellence at Executive Hotels.
Employer Information
Companys Legal Name: All Stars Motor Inn LtdCompanys Business Name: Executive Hotel Vancouver Airport
Website:
Business Address: 7311 Westminster Highway Richmond BC V6X 1A3
Position Description
Position: Night SupervisorType of employment: Full-Time, Permanent
No of positions: 1
Anticipated Start date: as soon as possible
Work Location: 7311 Westminster Highway Richmond BC V6X 1A3
Salary and Benefits
Salary: $24.14 per hour
Stable & full-time employmentA supportive and collaborative work environment with a focus on work-life balance
Extended health insurance coverage
Employee discounts on hotel stays, dining, and other amenities
Recognition and rewards for outstanding performance
Access to exclusive employee events and activities
Position Accountabilities
Oversee the security and safety of guests during the overnight shift, conducting nightly rounds of the property.Supervise and operate the front office, including delegated tasks such as check-in/check-out procedures, guest inquiries, and reservation management.
Lead, motivate, and train associates to ensure an engaged, high-performing team.
Review front desk associates' work to ensure accuracy and efficiency in guest service delivery, providing timely feedback and performance reviews.
Create and manage work schedules for front desk staff, considering peak occupancy times and staff availability.
Address guest complaints and concerns promptly and effectively, exceeding guest expectations using brand standards.
Participate in the hiring process for front desk personnel, conducting interviews and making hiring recommendations.
Train new front desk staff in job duties, safety protocols, and company policies.
Monitor inventory levels of office supplies and guest amenities, placing orders as needed to ensure adequate stock.
Coordinate with purchasing departments or suppliers to procure the necessary supplies and materials.
Oversee the functionality of computer systems and equipment used at the front desk, arranging maintenance and repairs as needed.
Support and maintain effective working relationships cross-functionally with all departments.
Assist and inform the AFOM and other Guest Services Managers on matters pertaining to front office operations and hotel development.
Assure active compliance with workplace health and safety practices while controlling expenses at the front desk.
Position Requirements
High school diploma or equivalent.Previous experience in hospitality or related field.
Strong communication, leadership, and customer service skills are essential.
Willingness to work varied schedules, including weekends and holidays.
Ability to lead and motivate a team effectively.
Ensure accuracy in tasks like reservation management and billing.
How to apply?
Interested candidates are welcome to apply by emailing their resume at Interested candidates are welcome to apply including aboriginals, newcomers, and youth.
Join us at Executive Hotels and embark on a rewarding career journey where your talent and dedication are valued, and where you can make a difference every day.