Senior Salesforce.com Administrator

Summary:

As a Senior Salesforce.com Administrator, you will be the primary contact for all things salesforce.com. We are looking for a self-starter, passionate about driving success through advancing technology adoption, process improvements, supporting internal customers, and providing timely and accurate analytics and insights.

Duties and Responsibilities:

1. Manage Salesforce.com (SFDC) Ecosystem:

• Serve as the SFDC business champion/subject matter expert (SME)
• Act as admin and SME for LeanData, SalesLoft, Prolifiq, Clearbit & DealHub, all part of the SFDC ecosystem
• Perform tech administrative duties on the platforms
• Drive these tools adoption and enhancements
• Collaborate and cross train Revenue Operations teammates as needed
• Train company new hires as needed

1. Analytics & Reporting

• Serve as the primary SFDC contact for reporting and dashboarding needs across the organization and within Revenue Operations
• Manage ongoing and ad hoc analytics and reporting across SFDC, Tableau, Excel, etc.

1. Project Management:

• Proactively lead all tech changes in the SFDC ecosystem as business demands evolve
• Oversee SFDC developers
• Coordinate SFDC related projects across teams within CPA.com, the AICPA and CPA.com’s partners.

1. Data Management:

• Proactively bridge company and internal customer initiatives/visibility needs within SFDC
• Lead data cleansing and enrichment efforts on an ongoing basis
• Fully utilize Clearbit, our data enrichment tool
• Use Data Loader as needed
• Partner with IT and SF developers on select External data sets (push/pull of information) and manage new requests across our external partnerships

1. Process Improvement:

• Collaborate within the Revenue Operations team and cross-functional teams to assess, research, and implement process/system changes
• Proactively seek for continuous improvements across the tech stack and customer journey

1. Support New Technologies and Projects:

• Assist or lead adoption of new technologies

Qualifications:

• Certified SFDC Administrator with at least 5 years’ experience. Expertise with Salesforce Lightning is required. Proficiency with common add-on tools in the Salesforce ecosystem is preferable.
• Advanced Excel capabilities, such as pivot tables and macros are required
• Some experience with Pardot, VisualForce, APEX, Snowflake and/or Tableau is not required but preferable

They must also have the ability to quickly learn and adapt to new software and systems as needed.

Education/Experience: Candidates should have a bachelor's degree and be a certified SFDC administrator. Experience in managing SFDC and related technologies, as well as a strong background in data analytics and project management, is essential.

Must live within commuting distance from Dexter, Michigan.