Qualified Service Technician

This position responds to the customers’ needs for service of equipment through maintenance, diagnosis and repair of refrigeration, heating & air-conditioning systems commonly installed in supermarkets, convenient stores and cold storage facilities with assistance/direction from a Master or Lead Service Technician.

Responsibilities:

• Responsible for performing prescribed, routine maintenance procedures on supermarket refrigeration system and self-contained temperature-controlled merchandisers with direction from a Master or Lead Service Technician.
• Responsible performing preventative maintenance compressor change assists, leak searching and coil washing with direction from a Master or Lead Service Technician.
• Responsible for continually acquiring knowledge through on-the-job training which includes new product development, service bulletins, computer-based training and issues.
• Responsible for completing necessary documents (work tickets and timesheets) and electronic communication in a thorough, accurate and timely manner.
• Responsible for demonstrating ability to utilize a hand-held computer to complete necessary customer paperwork and invoicing requirements.
• Responsible for maintenance and management of truck inventory in an accurate, neat an orderly manner as well as adhere to vehicle maintenance program guidelines (if applicable).
• The ability to identify and use the standard tools of the trade, including refrigerant recovery equipment.
• Responsible for developing and maintaining excellent customer relations and professionally articulating equipment and system malfunctions using correct terminology.
• Perform service on conventional refrigeration systems, parallel rack systems, walk-in coolers, and other commonly used refrigeration units for supermarkets and convenient stores with direction from a Master or Lead Service Technician.
• Demonstrate basic understanding of refrigerant and oil properties, sub-cooling, superheat, psychometrics, copper-to-copper brazing, single phase compressor components, and refrigerated fixture airflow.
• Read and understand temperature and pressure charts.
• Conduct basic electrical troubleshooting and refrigeration cycle diagnostics.
• Safely handle R290 refrigerant and other hazardous materials such as dry nitrogen.
• Responsible for de-icing case and walk-in evaporator coils, replacing fan motors, and washing condenser coils.
• Basic understanding of system evacuation and charging, system pump down, and system defrost.
• Additional duties as assigned.

Formal Education Requirement:

Preferred level: HVAC-R Technical School Degree

Minimum Years of Experience Necessary:

• External Candidates: 2 years in the field or 0 years with Certification from a Technical School
• Internal Candidates: 1 year as a General Laborer w/ completion of OJT & Skills Assessment

ADDITIONAL INFORMATION:

• Must have a valid driver’s license and maintain a safe driving record accordance with the fleet policy.
• Must be physically able to walk distances, bench and crouch, climb ladders, work at high elevations and lift/carry objects up to fifty pounds, repetitively and for an external period of time.
• Must have excellent verbal and written communication skills, detail orientated and highly motivated.
• Must have strong mechanical aptitude to include knowledge of basic maintenance tasks and use of basic hand tools.
• Must have familiarity with HVAC heating and cooling concepts and basic electrical schematics.
• Must be able to work nights and/or weekends as required.
• Working knowledge of basic refrigeration and/or knowledge of commercial refrigeration and hvac is preferred.
• Strong leadership and business acumen.
• Epa 608 universal certification.
• Superior decision-making ability and paperwork skills.