Bilingual Home Based Counselors

Full time position

Russian Speakers: $16 an hour, Chinese Speakers: $16.50

Languages Need: Spanish

Bengali

• Responds to enrollment services calls, provides responses to questions, mails information in response to request, and refers callers in the event of problems or concerns.
• Educates clients on managed care.
• Assesses client's health care needs and assists clients in choosing a health plan.
• Maintains updated knowledge of the Project.
• Assists clients in enrolling/disenrolling in health plans.
• Receives and sorts enrollment/disenrollment forms. Reviews enrollment forms for accuracy and completeness.
• Processes enrollment/disenrollment forms.
• Sends necessary letters to clients.
• Raises issues of concern and/or problems to the attention of the Central Operations Supervisor.
• Performs managed care education and enrollment services when call volume warrants.
• Assists or performs mailroom functions, when assigned.
• Meets all standards established for this position as outlined in the attached performance criteria.
• Performs other duties as may be assigned by the Call Center Supervisor or management.
• College degree preferred; knowledge of the community to be served; effective communication skills; ability to follow directions: ability to interact courteously and effectively with a variety of people; ability to handle pressure and perform multiple tasks.
• Preferred qualifications include two years of human services experience or experience dealing with the public; fluency in commonly spoken languages required for some positions.

-********The pay rates for this position range between $14.22 and $14.70/ HR and will be determined by the hiring manager based on the candidate's relevant experience and level of education.**********