ServiceNow ITSM Change Management Technical Consultant

apartmentN-Tier Solutions Inc. placeBaltimore calendar_month 

ServiceNow ITSM Change Management Technical Consultant

Role: Technical Consultant (TC)
Location: Onsite in Baltimore MD
Start Date: November 3, 2024
End Date: February 28, 2024

Hours: 557 - Estimating this would be 26 32 hours a week

Scope:
TC who is very strong with ITSM Change Management and the platform overall. The customer has implemented Change Management, but they want to realign current with ootb change states and take advantage of new functionality and improve their current change management implementation.
The scope also includes the Services Operations Workspace. This will include reviewing current stories, creating new stories and refining stories, configuration activities, and providing advisory support/direction. The consultant must be consultative in nature.

This is working with very mature SN customers.

The plan is to work remotely for 2 3 weeks, then be onsite for a week. The EM would work directly with the customer, BPC, and TC to figure out what weeks work best, but looking at late Nov to early timeframe for an onsite visit.

Must have recent and extensive ServiceNow ITSM and Change Management experience.
Has excellent communication skills.

A Bachelors Degree in Computer Science, Information Technology or a similar discipline.

ServiceNow ITSM certified

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