IT Systems Specialist
Overview:
The IT Systems Analyst is responsible for supporting BrightView employees’ information technology needs. This position will provide top-tier technical support for the service desk team and serve as a resource for other technical support team members.They will implement technical services that affect the enterprise and seek to constantly improve our overall IT infrastructure.
Responsibilities:
Essential Job Duties:
- Work on BrightView’s Service Desk team to provide advanced support for laptop and desktop computers, network devices, phones, cameras, and mobile devices
- Ability to identify and resolve complex or multifaceted technical issues with minimal supervision
- Follow up on unresolved or repeated tickets
- Work with vendors to implement projects and resolve any outages or issues.
- Implementation of infrastructure projects and maintenance of Azure, Microsoft 365 and other cloud technologies
- Maintain systems for user and endpoint security, inventory tracking, and system deployments
- Strong customer service, organizational and time management skills
- Excellent attention to detail to identify trends, reviewing and updating documentation, etc.
- Serve as a trainer and primary technical reference for computer and user support groups.
- Excited by challenges and learning new technical skills
Qualifications:
Required Education/Degree:
High School Diploma or Equivalent
Associate or bachelor's degree in information technology related field or comparable experience
Required/Preferred Certifications:
Microsoft Certified Endpoint Administrator, Security Engineer, or Entra Administration are preferred
Microsoft 365 Fundamentals, Microsoft Azure Fundamentals, or any Microsoft Associate certifications are a plus
Required Work Experience:
5+ years of experience working in IT support group required
3+ years working with Windows 10 and Microsoft Office 365 required
2+ years working with Azure cloud services, Entra ID, and/or network operations preferred
2+ years working in the healthcare industry preferred.
Other Duties:
Note this job description is not designed to cover a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.