Operator - Float

Overview:

VCC is an equal opportunity employer.

Responsibilities:

Greet callers and handle inquiries and appointments via the telephone in a professional and timely manner. Enter accurate and current demographic and insurance information in the computer for each patient. Adhere to current productivity requirements for department.

• Cover varying shifts within the Call Center; may cover for PSRs as needed
• Answer all incoming telephone calls within 60 seconds in a professional, courteous, and efficient manner Transfer call in a timely and appropriate manner
• Make appointments for all clinics
• Enter accurate demographic data or verify current data in the computer, updating as necessary
• Enter insurance policies and verifies policy numbers, start and stop dates and updates as needed
• Print daily schedule and confirm next day’s appointments
• Inform supervisor when low on supplies
• Ensure work stations and waiting areas are kept clean and orderly

Qualifications:

• Bilingual/Spanish
• High school graduate or equivalent
• Minimum six months’ office or other customer service experience
• Must be able and willing to work any shift and flexible to work shifts which may vary on a daily basis

• Extensive knowledge of the Clinic products and services
• Knowledge of health care delivery systems and the ability to use that knowledge in assisting clients to access necessary health care services
• Knowledge of Medi-cal, Medicare, CHDP and special government programs
• Experience with Practice Management and Electronic Medical Records systems, NextGen preferred
• Excellent customer service skills and commitment to providing the highest level of customer satisfaction
• Computer knowledge; 30 WPM minimum typing/ data entry

• $21.00 - $23.00 DOE + $0.50 for Float