Call Center Customer Service Representative

The ideal candidate will demonstrate an outgoing, approachable, and professional demeanor while addressing customer needs promptly and accurately.

Key Responsibilities:

• Use a welcoming, friendly tone to engage customers and make a positive first impression during calls or other communications.
• Schedule client appointments efficiently, matching them with the appropriate team member or specialist.
• Follow up on warm leads to drive client conversions for consultations and service commitments.
• Accurately manage call prioritization, directing clients to appropriate departments such as Reception, Billing, or Support Specialists for advanced care.
• Verify and confirm appointments, handle cancellations, and follow up on missed bookings to maintain client engagement.
• Manage administrative tasks, such as answering multi-line phones, processing forms, managing medical or business records requests, and refilling service requests.
• Collaborate with team members to provide seamless support across offices and departments.
• Assist with general clerical duties, including filing, faxing, and data entry, while maintaining accuracy and confidentiality.

Qualifications:

• Strong focus on excellent customer service and communication, with a customer-first attitude.
• Professional, energetic, and personable demeanor with the ability to build rapport quickly.
• A self-motivated individual with excellent organizational skills and attention to detail.
• Prior sales experience is a significant advantage but not mandatory.
• Ability to work effectively as part of a dynamic and collaborative team.
• Skilled in navigating a multi-line phone system and performing basic computer tasks, such as typing and data management.
• Flexibility to travel between company locations, if required.