Remote - Customer Service Representative

We are a seamless extension of our clients while building an internal culture that stands out above the rest.

Join Our Team as a Remote Customer Service Representative!

As a Remote Customer Service Representative, you will play a vital role in delivering exceptional service to our clients by managing inbound customer inquiries and ensuring a positive customer experience. You will assist customers with their queries, process orders, and provide information about our products and services from the comfort of your own home.

Key Responsibilities:

• Handle inbound calls and respond to customer inquiries promptly and professionally.
• Assist customers with account inquiries, product information, and order processing.
• Resolve customer complaints and issues effectively while maintaining a positive attitude.
• Update customer records and maintain accurate documentation of all interactions.
• Provide feedback on processes and suggest improvements to enhance customer satisfaction.

• High school diploma or equivalent required.
• 1-2 years of customer service experience, preferably in a remote setting.
• Excellent verbal and written communication skills.
• Strong problem-solving skills and the ability to think on your feet.
• Proficient in using computers and navigating multiple software applications.
• Ability to maintain customer confidentiality and data privacy.
• Reliable internet connection and a quiet workspace free from distractions.
• Previous experience in the contact center industry is a plus.

• A laptop or desktop PC (cannot be an Apple product, Surface or Chromebook) with Windows 10
• Ability Hardwire (plug-in) to your internet source with an ethernet cable
• USB headset (not wireless) with a noise-canceling microphone
• Webcam (external or embedded)

• Full time. 40 hours per week schedule with overtime opportunities!
• Great pay. Hourly base salary + benefits!
• Training. Paid training & development
• Benefits. Health Care Plan (Medical, Dental & Vision)
• Growth. Opportunity for professional and personal growth
• Culture. Diverse, welcoming culture with Employee Resource Groups and positive upbeat work environment