Customer Communications Manager

We are offering a long-term contract employment opportunity for a Customer Communications Manager, who will be working remotely from any location in the United States, preferably within the Eastern Standard Time zone. The role involves managing customer marketing communications in a business setting.

Responsibilities:

• Managing the customer marketing calendar to ensure timely and effective communication.
• Creating engaging content for various channels, including knowledge articles, newsletters, and operational emails.
• Collaborating with the brand team for additional resources, such as banners.
• Setting up and managing webinars using the ON24 platform.
• Serving as the Subject Matter Expert on Pardot, optimizing its functionalities to maximize communication reach and effectiveness.
• Recruiting customer advocates who can champion the story and assist in customer outreach.
• Coordinating the setup of ABM campaign Pardot and Exchange email.
• Ensuring appropriate social media posts are communicated effectively.
• Posting events and updates in the Community and Vertex Engagement Hub.
• Assisting with new customer onboarding webinar setup.
• Exhibiting strong project management and organizational skills to handle multiple tasks and meet deadlines.
• Demonstrating excellent communication skills, both written and verbal, to interact with various stakeholders. • Exceptional communication skills for effective customer engagement and internal team collaboration
• Comprehensive understanding and proficiency in marketing strategies and tactics
• Proven experience in project management, demonstrating a capacity to manage multiple tasks and meet deadlines
• Familiarity with the 'About Time' project management tool or similar scheduling software
• Experience in onboarding new customers or team members, ensuring a smooth transition
• Competency in calendar management for scheduling meetings, deadlines, and important dates
• Demonstrated efforts in promoting brand awareness and turning it into concrete results
• Proven ability in optimization of resources, processes, or strategies for maximum productivity
• Experience in managing detail-oriented relationships with partners, showing diplomacy and negotiation skills
• Proficiency in creating engaging newsletters for customer information or product promotion
• Skill in generating and posting social media content that aligns with the company's brand and objectives
• Experience in onsite management, ensuring smooth operations and effective problem-solving
• Ability to design banner ads that are visually appealing and align with the company's brand image
• Expertise in a specific subject matter related to the job role or industry
• Experience in segmentation for targeted marketing or communication efforts
• Proven experience in event management, including planning, organization, and execution
• Ability to conduct webinars, demonstrating clear communication and presentation skills
• Experience in conducting phone screens for customer service or recruitment purposes
• Ability to create engaging content that resonates with the target audience
• Knowledge of Pardot or similar marketing automation platforms
• Proficiency in using the ON24 platform or similar webinar software
• Strong organizational skills, demonstrating the ability to manage priorities and maintain productivity.