Practice Administrator- Single Site

Overview:

The Practice Administrator is responsible for directing, supervising, and coordinating staff and activities at their designated practice site to provide quality, cost-effective care for our patients. The Practice Administrator will work closely with the physician and nursing teams, as well as with the Director of Operations to ensure that all financial, clinical, and quality goals along with patient satisfaction goals are achieved.

Responsibilities:

Essential Functions:

Operations Management:

• Manage operations of assigned clinic site; ensure compliance with standards of clinical care; maintain accountability for quality, safety, service, and operational excellence.
• Work closely with leadership, nurse manager, medical directors, physician providers, and other clinical staff in a collaborative approach to excellence in service and clinical care, optimal outcomes, and efficient resource utilization;
• Develop, lead, and utilize LEAN and Six Sigma strategies, techniques, and tools for process improvement and improve patient health care.
• Develop and support processes designed to engage all staff in the pursuit of operational and service excellence; regularly review patient satisfaction data and analyze for opportunities; involve staff and physicians in developing an improvement plan when necessary; implement and maintain a weekly rounding process.
• Monitor and analyze all performance improvement and quality data; research best practices across ambulatory services and other organizations to continually improve the patient/family experience; proactively address performance/quality issues including thorough review with physician leaders for resolution.
• Conduct site staff meetings and participate in provider, practice improvement, and other meetings as needed.
• Maximize capacity and optimize customer service by analyzing and recommending changes in organizational systems procedures and ensuring patient satisfaction, clinic flow, quality, and financial and site productivity.
• Manage site activities related to federal and state funding sources and grants and ensure compliance with associated rules and regulations.

Financial Management:

• Monitor and analyze financial and budgetary performance including explanation and justification of actual vs. budget variance, oversee initiation of capital requests and new programs; review department charge master at least annually to capture additional revenue; develop and oversee contracts specific to areas of oversight.
• Manage the operational and fiscal activities of the site including staffing levels, budgets, and financial and operating goals and plans, and develop systems and procedures to improve the quality and efficiency of operations and meet productivity and quality goals.
• Work in partnership with Finance and Revenue Cycle to monitor the efficiency and effectiveness of the billing process and patient charges; coordinate with affiliate and partner organizations/providers as necessary.

Program Management:

• Work with the Operations Director to develop a long-term strategic plan(s) for the assigned clinic site; with the Nursing Director and physician leadership, outline yearly goals for the clinic; participate in the planning process for program/service development and expansion;
• Prepare an annual evaluation of the service area and proactively identify opportunities to improve the clinics’ competitive position in the community, work with the Communication Department on marketing and communication programs, as necessary.
• Work with the Project Manager to design, implement and develop new programs, renovations, and expansions related to the site.

Regulatory:

• Ensure all tasks provided and associated with patient care, patient administrative processes and related duties comply with all regulatory and accreditation standards, as applicable.

Knowledge, Skills and Abilities:

• Communicate with others in a clear, understandable and professional manner on the phone and in person; and the demonstrated use of good written and verbal communication skills.
• Effective project management skills, including the ability to plan, organize and schedule work in an efficient and productive manner, focusing on key priorities and meeting deadlines.
• Ability to interact with peers, executives, patient families and other vendors in a manner that represents Central Health positively.
• Ability to build and lead high-performing teams; must be able to provide clear and accurate direction and guidance.
• Exhibit sound judgment in decision-making.
• Ability to learn and apply new information, knowledge and experiences in a timely manner.
• Ability to be flexible and adaptable to change.
• Ability to work on multiple tasks and projects and to prioritize.
• Effective organizational skills and attention to detail; effective follow-through, and commitment to excellence.

Qualifications:

Minimum Qualifications:

Education:

Bachelor's Degree in Business, Health Administration or related field, or 5 years of additional experience in healthcare operations in lieu of degree.

Work Experience:

2 years of related experience with at least 1 years in a medical office, management/supervisory capacity.

2 years of Demonstrated experience and proficiency with tools, technology and systems typically found in a healthcare environment (i.e. Microsoft Office Suite, patient record systems, EMR systems, etc.).