Customer Service Representative
Robert Half Parsippany
We are offering a contract employment opportunity in the Retail Health industry for a Customer Service Representative in Parsippany, New Jersey. In this role, you will provide a high level of customer service while generating appointments by answering incoming calls in a premier contact center.
Responsibilities:
- Scheduling patient appointments using a call script
- Collect, record, and accurately maintain pertinent consumer information, using a Customer Relationship Management (CRM) system
- Answer returned inbound calls as needed after initial outbound contact
- Maintain quality service by following organizational standard operating procedures
- Maintain and exceed daily, weekly and monthly appointment (conversion) quotas
- Learn and understands basic industry knowledge
- Collaborate with Clinical staff and hearing care professionals
- Proficiency in answering inbound calls and managing inbound/outbound calls effectively. Minimum of 6 months call center experience or equivalent
- Ability to provide high-quality customer service, resolving queries and complaints efficiently
- Accurate and speedy data entry skills
- Proficiency in email correspondence, ensuring prompt and detail oriented communication
- Intermediate MS Word and Excel working knowledge
- Bilingual Spanish is a PLUS
- Must be able to work onsite, Monday - Friday
Robert HalfParsippany
a strong background in technology sales, exceptional negotiation skills, and a passion for delivering outstanding customer service.
Responsibilities
• High volume of outbound calls
• Build and maintain strong relationships with clients, ensuring high...
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