Customer Service Representative

We are offering a contract employment opportunity in the Retail Health industry for a Customer Service Representative in Parsippany, New Jersey. In this role, you will provide a high level of customer service while generating appointments by answering incoming calls in a premier contact center.

Responsibilities:

• Scheduling patient appointments using a call script
• Collect, record, and accurately maintain pertinent consumer information, using a Customer Relationship Management (CRM) system
• Answer returned inbound calls as needed after initial outbound contact
• Maintain quality service by following organizational standard operating procedures
• Maintain and exceed daily, weekly and monthly appointment (conversion) quotas
• Learn and understands basic industry knowledge
• Collaborate with Clinical staff and hearing care professionals
• Proficiency in answering inbound calls and managing inbound/outbound calls effectively. Minimum of 6 months call center experience or equivalent
• Ability to provide high-quality customer service, resolving queries and complaints efficiently
• Accurate and speedy data entry skills
• Proficiency in email correspondence, ensuring prompt and detail oriented communication
• Intermediate MS Word and Excel working knowledge
• Bilingual Spanish is a PLUS
• Must be able to work onsite, Monday - Friday