[ref. l0116602] Field Service Technician | Electrical Team

Hamilton Storage provides automation solutions to customers in life science and clinical research. The company develops modular, scalable systems that automate sample storage, management, and processing. Hamilton provides all the benefits of advanced automation without the complexity associated with installing, operating, and maintaining large-scale custom systems.

Acquired in 2007, Hamilton Storage is headquartered in Franklin, Massachusetts, USA with R&D facilities co-existing in both Franklin, MA and Bonaduz, Switzerland. The decentralized R&D organization benefits both production and marketing and allows Hamilton to stay close to the local markets and respond quickly to market needs.

Responsibilities:

As a Field Service Technician | Electrical Team, you will travel to Hamilton Storage Customer sites for new installation and trainings for 2-6 weeks at a time. Hamilton Storage Customers are located throughout the Continental United States. Once the initial set-up and training is complete you will return to the Franklin, MA facility and resume normal field service duties and responsibilities.

Responsibilities include, but are not limited to:

• Prepare electrical documents, hardware, and systems for shipment.
• Perform mechanical, electromechanical, and electrical assembly on-site during installation.
• Install and terminate cable assemblies based on schematics and drawings.
• Troubleshoot wiring and mechanical issues.
• Assist with module integration.
• Conduct initial power-on inspections, testing, and checks.
• Test and validate system and subassembly performance at ambient and -20°C.
• Document and communicate work performed to prepare for the commissioning phase.
• Act as the primary onsite contact for third parties.
• Perform repairs and adjustments as needed.
• Provide system reliability feedback to Hamilton HQ.
• Use various electronic and mechanical test equipment.
• Submit paperwork and expenses promptly.
• Collaborate with cross-functional teams like R&D, Customer Service, Product Management, Manufacturing, and Sales.
• Adhere to ISO and Health & Safety procedures.

• Other duties as assigned.

Up to 50% domestic and international travel is expected. Travel will consist of 2–6-week durations (including weekends).

Qualifications:

• Strong commitment to customer, sales, and service support, with a proactive approach to resolving instrument-related issues.
• Positive attitude and receptive to constructive feedback.
• Comfortable working in confined spaces and attentive to surroundings.
• Experienced in handling live and wired systems safely.
• Solid understanding of system mechanics, electronics, sensors, motors, power distribution, configurations, and backups.
• Proficient in reading schematics and assembly drawings.
• Excellent customer-facing communication skills.
• Detail-oriented, hardworking, and enthusiastic.
• Skilled in making customer-centered decisions based on experience.
• Effective working both independently and within a team.
• Able to maintain performance and quality under pressure.
• Reliable in meeting schedule commitments.
• Willingness to travel frequently and adapt to changing business needs.
• Flexible with working additional hours and overtime as required.
• Physically able to lift up to 50 pounds occasionally.
• Team-oriented with strong collaboration skills.

Education/Experience:

• Technical degree in Mechanics or Electronics or equivalent combination of education and relevant experience required.
• Minimum of one to three (1-3) years of experience in automation or similar required.
• Experience with on-site installations of large automation capital equipment or construction size projects preferred.
• Experience working with customers in the life science/clinical/pharmaceutical field preferred.

About Hamilton:

• Established, stable, and reliable company.
• Comprehensive benefits package: medical, dental, vision insurance; paid vacation and sick time; disability insurance; 401(k); tuition reimbursement; and more.
• Engaging and innovative design projects.
• Strong opportunities for professional growth.
• Commitment to sustainable design practices.
• Personal Protective Equipment (PPE) may be required (provided by employer).
• Drug and background screenings required.

Equal Employment Opportunity - It is the policy of this organization to provide equal employment opportunities to all qualified applicants without regard to race, creed, color, national origin, sex, age 40 and over, disability, marital status, sexual orientation, gender identity, genetic information, citizenship status, religious preference, or veteran status in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations.