Infrastructure Engineer III - Miami
Robert Half Miami
The Infrastructure Engineer III will be responsible for the deployment, management, and ongoing support of our global IT infrastructure, with a focus on systems across North, Central, and South America. The successful candidate will work with technologies such as Windows Server, Microsoft 365, Microsoft Azure, VMware, Hyper-V, and Citrix, while ensuring smooth operation and support of network technologies including TCP/IP, VLANs, routing, and VPNs.
The role also includes managing virtual server environments, maintaining Active Directory, and implementing SCCM and Intune environments for software and OS deployments.
Key Responsibilities:
- Deploy, manage, and support infrastructure systems across the Americas, including virtual server estates worldwide.
- Maintain and manage Active Directory and Entra environments, including Group Policy, DNS, DHCP, and more.
- Conduct ad-hoc and project-based implementations as required.
- Ensure the deployment of desktop operating systems, patches, and software using SCCM and Intune.
- Collaborate with 3rd party suppliers for escalation and issue resolution.
- Work closely with global support teams to manage incidents and ensure service continuity.
- Create and maintain technical documentation.
- Monitor infrastructure proactively to identify and resolve issues before they escalate.
- Provide support for backups and restores using Avamar and Veeam solutions.
- Act as an escalation point for the service desk, helping resolve complex technical issues.
- Mentor and provide guidance to junior team members.
Skills and Experience:
- Minimum of 5 years’ experience in 3rd line support, systems administration, or infrastructure roles, preferably in a managed service provider or a large organization.
- Fluent business Spanish is essential.
- Strong experience with Windows Server (2008 R2 and later) and Windows 10/11 installation, configuration, and management.
- Proficiency in Active Directory administration, including Domains, FSMO roles, DHCP, DNS, and Group Policy management.
- Experience with virtualization platforms such as VMware vSphere and Hyper-V.
- Working knowledge of Citrix XenApp/XenDesktop and Citrix NetScaler.
- Experience with Microsoft 365 and Azure environments.
- Basic PowerShell scripting skills for automation and configuration management.
- Experience with policy creation and deployment via InTune.
- Solid understanding of server, storage, and networking concepts, including RAID, fibre channel, ethernet, and Wi-Fi.
- Experience working with file services such as NAS and DFS.
- Willingness to travel within the Americas for projects and out-of-hours support as needed.
- Basic experience with SQL Server configuration and troubleshooting.
- Familiarity with remote support technologies such as Bomgar and RDP.
- Excellent communication, documentation, and client-facing skills.
- Ability to work independently with strong decision-making and problem-solving abilities.
- Understanding of ITIL processes with the desire to follow and improve procedures.
Desirable Skills:
- Experience with global infrastructure management.
- Proven ability to manage incidents and projects with meticulous attention to detail.
- A self-starter who consistently looks for ways to improve processes and service quality.
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