[ref. q1715700] Customer Service Representative II
Adecco is hiring a Digital Beauty Advisor for a Customer Service Representative role in the Berkley Heights, NJ area. This is a hybrid position, with an on-site training period. You will play a crucial role in managing customer interactions across social platforms like TikTok, Facebook, Instagram, and Twitter, engaging with followers, providing customer support, and sharing insights to influence consumer behavior.
Key Responsibilities:
- Serve as a Digital Beauty Advisor on various social media platforms (TikTok, Facebook, Instagram, Twitter) by engaging with fans and followers promptly.
- Support le Care's public channels (social media, R&R, Q&A) with insight, strategy, and engagement.
- Attend training, work sessions, and meetings to stay updated on social strategies and best practices.
- Follow Brand and Care social FAQ documents during launches and key moments.
- Compose custom responses to address customer inquiries in a clear, understandable way.
- Recognize and recommend new strategies to influence consumer purchase decisions.
- Alert internal teams about critical customer complaints and assist with resolutions.
- Provide social content and engagement recommendations based on consumer feedback.
- Stay on top of emerging trends on social media platforms and best practices.
Job Requirements:
- Bachelor's Degree required.
- 1-2 years of social media engagement experience.
- Customer service experience is preferred.
- Must be passionate about customer service and have a customer-obsessed mindset.
- Strong knowledge of major social media platforms.
- Ability to thrive in a fast-paced environment, both independently and as part of a team.
- Must have flexibility and adaptability, with a willingness to work outside standard hours, including weekends.
- Exceptional writing skills, problem-solving abilities, and attention to detail.
- Proficient in Microsoft applications (Word, PowerPoint, Excel).
- Interest in beauty, fashion, and/or lifestyle brands is a plus.
Responsibilities in Performance Management:
- Maintain 100% Reply Rate and response time goals on social channels.
- Monitor and meet established consumer satisfaction and sentiment scores.
- Track and report social KPIs using Sprinklr.
- Proactively recognize and recommend improvements in service, policies, or processes.
Job Details:
- Assignment Type: Temp
- Duration: One year minimum with the opportunity for a two-year tenure.
- Work Hours: Monday to Friday, 8:00 AM - 5:30 PM
- Pay Rate: $31.33 per hour
- PPE & Dress Code: Business Casual
Pay Details: $31.33 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs.In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
- The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance