Dispatcher
Robert Half Vista
A leading field service company in Vista is looking for a resourceful Dispatcher who can manage service routes and communicate effectively with technicians and customers. This role is critical in ensuring operational efficiency and excellent customer satisfaction.
If you thrive under pressure in a time-sensitive environment, we’d love to hear from you!
Key Responsibilities:
- Schedule and dispatch technicians for service routes, ensuring timely service delivery.
- Monitor and adjust daily routes to accommodate emergencies or last-minute scheduling changes.
- Communicate effectively with technicians to provide updates and troubleshoot issues in the field.
- Maintain accurate and detailed records of job assignments, times, and locations.
- Serve as the primary point of contact for customers, providing updates and answering inquiries about service schedules.
- Collaborate with team leads and management to optimize logistical operations and maintain KPIs.
- 2+ years of experience in a dispatching or scheduling role, preferably in a service-based industry.
- Strong problem-solving and decision-making skills in high-pressure situations.
- Proficiency with dispatching software and/or GPS systems, as well as Microsoft Office Suite.
- Excellent written and verbal communication skills.
- High school diploma required; additional education or certification in logistics is a plus.
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