Service Desk Analyst

apartmentPozent placeEdison calendar_month 
3 to 6 years of experience in an International IT Service Desk Operations. Able to take ownership of team responsibilities when needed and making sure that the deadlines are met. Keen and ready to learn new concepts and design solutions for the toughest of problems.
Can demonstrate ability to deliver excellent quality of work, self-learn and work under pressure.
Good customer service skills
Good understanding of Service Desk operations
Excellent communication and interpersonal skills
Knowledge on Incident & Service Request Management
Strong analytical skills
Past experience working in 24X7 support models
Quick learner, self-motivated, highly organized, dedicated and optimistic

Certification on ITIL v3 foundation will be an added value, however not mandatory

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