Claims Operations Team Lead

Overview:

The Administrative Team Lead provides oversight to the NJ Operations Group and supports the workings of the IA Claims Department. This role requires active participation in day-to-day tasks and oversight of the administrative/customer service team, ensuring efficient and effective operations.

• Assist the Operations Team in the Parsippany office to ensure adequate coverage of the switchboard during working hours.
• Collaborate and assist within a team environment to provide support for Claims Operations.
• Handle non-call related First Notice of Loss and set up cross claims.
• Generate initial correspondence and letters to customers and claimants.
• Oversee claim loss and expense payments as needed.
• Provide assistance with testing new systems, features, or enhancements.
• Handle Experience Letters and oversee W9 forms, incoming mail, UPS shipments, and address visitor inquiries.
• Perform other duties as assigned, including assisting with subrogation processes.

• Experience in acting as a leader on a team (formally or informally)
• 1-3 years of Auto Insurance experience required
• College degree preferred; high school diploma required
• 2+ years of customer experience required
• Proficiency in PC use; background in Microsoft Windows, Word and Excel desired.
• Strong written and oral communication skills.
• Strong multi-tasking abilities

About the Company

Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.