Senior IT Process Risk and Compliance Analyst - El Monte

Introduction:

Since 1973, East West Bank has served as a pathway to success. With over 120 locations across the U.S. and Asia, we are the premier financial bridge between the East and West. Our teams of experienced, multi-cultural professionals help guide businesses and community members on both sides of the Pacific looking to explore new markets and create new opportunities, and our sustained growth and expertise in industries like real estate, entertainment and media, private equity and venture capital, and high-tech help build sustainable businesses and expand our associates’ potential for career advancement.

Headquartered in California, East West Bank (Nasdaq: EWBC) is a top performing commercial bank with an exclusive focus on the U.S. and Greater China markets. With a strong foundation, and enterprising spirit and a commitment to absolute integrity, East West Bank gives people the confidence to reach further.

Overview:

The successful candidate will play a critical role in ensuring IT processes adhere to risk management and compliance standards. This individual will be responsible for evaluating and validating internal controls, managing IT risk assessments, and ensuring compliance with relevant regulations, frameworks, and standards.

Responsibilities:

• Help establish IT Process Risk Assessment Oversight Program
• Identify, assess, and validate IT processes and performance metrics against acceptance criteria to ensure expected deliverables and control effectiveness
• Manage and track appropriate service performance levels including SLAs, KPIs, and KRIs for all IT Operations processes
• Research business needs and/or industry best practices to support the identification of gaps or deficiencies in new and existing IT Operations management processes/service performance levels
• Escalate deficiencies of processes/service performance levels according to established policies, standards, and procedures as appropriate
• Partner with various IT Operations groups and provide support of continuous review and process improvement initiative
• Assist in the development and implementation of performance metrics and measurement tools
• Provide support as needed to ensure proper execution of IT processes
• Perform other duties as assigned by management

Qualifications:

• Bachelor’s degree or higher in Information Systems, Computer Science, and or equivalent combination of work experience.
• Minimum of 5- 7 years in developing or supporting ITSM processes/metrics and reporting.
• Minimum of 5-7 years of experience in IT risk management, compliance, audit, or a related role
• Strong understanding of IT processes, risk assessment methodologies, and compliance frameworks (e.g., COBIT, ITIL, ISO 27001, NIST).
• In-depth experience with ITSM metrics based on best practices, with a specific focus to ITIL processes (Asset Management, Incident Management, Change Management, Problem Management, Service Level Management, etc.)
• Knowledge of key ITSM metrics such as Mean Time to Resolution (MTTR), First Contact Resolution (FCR), Change Success Rate (CSR), and Service Availability.
• Understanding of areas such as servers, databases, storage, backup and recovery, asset management, certificate management, capacity, etc.
• Experience with GRC / Project Management tools like JIRA, Confluence, and ServiceNow
• Professional certification of ITIL or similar preferred
• Banking/Financial Services background desired
• Detail oriented with strong organizational and prioritization skills.
• Strong communication and writing skills
• Working knowledge of Microsoft Word, Excel, PowerPoint, Visio

The base pay range for this position is USD $90,000.00/Yr. - USD $140,000.00/Yr. Exact offers will be determined based on job-related knowledge, skills, experience, and location.