Help Desk Analyst
Robert Half Woodbridge
We are in search of a Help Desk Analyst to join our team in Woodbridge, New Jersey. This role primarily revolves around providing front-line technical assistance to users encountering problems with computer systems, software, hardware, and networks.
You can anticipate a strong emphasis on troubleshooting, communication, and customer service in this role.
Responsibilities:- Utilize your skills in Android Development, Cisco Technologies, Citrix Technologies, and more to troubleshoot and resolve technical issues efficiently.
- Serve as a primary contact for technical support, fielding queries through phone, email, chat, or a ticketing system.
- Ensure the optimal functionality of operating systems, applications, and other tools by assisting in setting up and configuring user accounts, software, and hardware.
- Conduct routine maintenance tasks, such as software updates and backups, to ensure the smooth running of user systems.
- Provide basic training to users on system usage and troubleshooting, sharing tips and resources to boost productivity and efficiency.
- Collaborate closely with other IT team members to resolve issues and enhance processes.
- Document and track user-reported issues and service requests, escalating complex issues to higher-level support when necessary.
- Follow up with users to confirm full resolution of issues.
- Report recurring technical problems and propose solutions to prevent future incidents. • Proficiency in Android Development
- Experience with Cisco Technologies
- Expertise in Citrix Technologies
- Familiarity with Mac Computers
- Profound knowledge of Microsoft software and tools
- Ability to work with Apple Devices
- Understanding of Computer Hardware components and troubleshooting
- Experience in Configuration Management
- Ability to handle technical Deployments effectively
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