Help Desk

For immediate consideration please email Ed Vitela

The ideal candidate will have excellent communication skills, the ability to work effectively in a fast-paced setting, and experience supporting professional services software or applications.

Key Responsibilities:

• Provide second-tier technical support to end-users, addressing software, hardware, and network-related issues.
• Troubleshoot and resolve complex technical problems, escalating to senior staff as necessary.
• Assist clients with professional services software, ensuring optimal functionality and performance.
• Document and track service requests, ensuring timely resolution and customer satisfaction.
• Collaborate with cross-functional teams to ensure issues are properly diagnosed and addressed.
• Offer training and guidance to end-users to maximize the use of supported technologies.
• Maintain up-to-date knowledge of relevant products and services.

Qualifications:

• 2+ years of experience in a Help Desk or IT support role, preferably within professional services.
• Strong technical troubleshooting skills and knowledge of common software and hardware.
• Experience supporting professional services software or applications is a plus.
• Excellent communication, interpersonal, and customer service skills.
• Ability to work under pressure and manage multiple priorities.

Preferred:

• Previous Legal/Law Firm experience
• Certifications (e.g., CompTIA A+, ITIL) are a plus.
• Experience with ticketing systems and remote support tools.