Ancillary Scheduling/ Registration/ Patient Charge Specialist, Arnold Palmer Pediatric Cardiology, Downtown Orlando
Position Summary:
Providing compassionate care to the children, teenagers and young adults of Central Florida for more than 30 years, Orlando Health Arnold Palmer Hospital for Children is located on the downtown Orlando campus and includes 156 licensed beds for specialized care for children as well as the Bert Martin’s Champions for Children Emergency Department & Trauma Center, offering trauma care for children as the pediatric site of the Orlando Health ORMC Level One Trauma Center.State-of-the-art pediatric services are provided by a comprehensive staff that includes pediatric subspecialty physicians and a nursing team that is “Magnet” recognized for nursing excellence and high-quality patient care. The hospital also has earned national recognition for 12 consecutive years as a “Best Children’s Hospitals” by U.S. News & World Report and was included, together with Orlando Health ORMC, in the IBM Watson Health 100 Top Hospitals® list for 2021
Job Summary
This position provides scheduling, registration and patient charge services to ancillary departments.
Arnold Palmer Hospital Pediatrics Cardiology
Located in Downtown Orlando
Responsibilities:
Job Functions- Effective pre-registration, registration and scheduling of multiple patient appointments.
- Manages the multiple additions and cancellations of patient appointments.
- Efficiently and accurately gathers and inputs patient/guarantor demographic and financial information in appropriate hospital systems
- Contacts appropriate payers/provider offices, verifying benefits and obtaining/documenting necessary authorizations.
- Consistently and constantly reviews the schedules daily and communicates all changes to appropriate staff.
- Responsible for entry of patient charges.
- Acts as a liaison between the provider and patient to explain insurance benefits, co-pays, deductibles, and self pay portions.
- Accurately communicates all procedure pertinent information including arrival time, location, and duration to the patient.
- Performs check in and check out of patients.
- Acts as a liaison to the clinical staff.
- Acts as a liaison to the clinical and business staff to ensure effective and efficient patient management including the transfer of patients from both outside and sister facilities.
- Acts as a resource for training or mentoring of new team members.
- Maintains flexibility in work schedule availability that allows department to change/modify work schedule to meet departmental needs and on call responsibilities.
- Attends and participates in department staff meetings and attends other meetings as assigned.
- Represents and participates in department, facility, Patient Financial Services and corporate committees as requested by supervisor/department manager.
- Responsible for reviewing and adhering to all corporate departmental and education initiatives.
- Assists his/her supervisor/manager in planning and organizing department activities.
- Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
- Maintains compliance with all Orlando Health policies and procedures.
Qualifications:
Education/Training
Must be able to demonstrate reading, verbal and written communication, mathematical, and reasoning skills typically acquired through completion of a high school education.
Experience
Two (2) years’ experience in financial, business office, or customer service environment required. Computer knowledge necessary.